We have created a Test Workflow to change the status of a lead, and send an email based using a newly created email template. The first action in the workflow works ie. the change of the status from new to assigned, however the second action which is configured to send an email to the user or an email address does not work.
The workflow process audit shows it is still “Running”. If the email action is removed as an action, the process audit shows complete.
We have tested the email by sending a test mail from within email settings, and it works correctly.
The most likely culprit based on all your description of the problem is the “new” email template. Try replacing the selected template with any standard template and see if the workflow generated email is sent.
The result is still the same. Lead Status Changes, Email Action not working. Process Audit shows “Running”. If i remove the email action, the Process Audit shows “Complete”.
I found the fix described in this post while researching another issue and, according to this post, it is also a fix for workflow emails not being sent.
The latest log that you posted is the same as before. Delete all of the .log files, make sure log level is DEBUG and re-run your workflow. The log file created should have entries for ‘now’, not just up to last Tuesday.
