We are using the workflow e-mails quite a bit which is awesome by the way. This helps us a lot to automate things. We only came across some limitations:
- The sender of the e-mail is not adjustable. It would be perfect if we could set a specific sender, especially when it comes to e-mails sent out to the customer.
- Attachments are getting ignored. If the e-mail template contains attachments these go missing if the template is sent out via workflow.