workflow does not update the dropdown in another module

💬 General Discussion
1

Hi,

It seems that my workflow is not updating the dropdown field.

Example I am setting up a meeting for a contact.
I am expecting that the workflow will update the dropdown field under Contacts module.

I have already added the relationship in the workflow but it is still now working.
Am I missing something?

2

Hi,
What are the conditions linked with this Update?
Are these conditions being fulfilled?

Thanks

3

Hi,

Yes the condition is met.

I just tried a simple condition

meeting subject = “aaa”
meeting parent id not equal to ‘’ (blank)

It should update the value of a dropdown in the related contact but it is not working.

But if it was able to update a text field in the related contact…

It seems that the workflow can’t update the dropdown field.

4

Is here something in the Log files?
Which version of SuiteCRM you have setup?

5

Hello,

Sorry for the late reply.

I already noticed what was happening.

I am currently having issues in running the workflow to new records.

It is fine with modified records but not in ‘new records’.

The Scheduler is running fine. As I checked, there is a job log.

6

Hi,

I already found the issue which I should have added another condition to trigger it.
So sorry as I was confused with this.