Hi,
I want to create my own assignment notices for accounts and leads.
First of all I disabled the assignment of Default notifications from āAdministrationā -> āEmail settingsā -> Assignment Notifications.
Then I created a Work Flow that sends me an email to the assignee of the record only if it is different from the one previously modified/saved.
This operation seems impossible because there is no way to manage a historicity of the record assignees.
I tried to create a new field to save the assignee but a strange thing happensā¦ This is my logical condition:
Accounts - old_assegnato_a - Not Equal To - Field - Assigned To
This condition does not work because the old_assigned_a field contains the name of the previous assigneeā¦ but during the evaluation the āAssigned Toā field uses the ID.
Itās weird because the name saved in my cutom field I get it using an Action from the work flow that uses āAssigned Toā:
Recrod Type: Acounts -
(Field)
old_assigned_to - field - Assigned To
Conditions and actions in annex