What does 'undefined' popup mean?

đź’¬ General Discussion
1

Hello,
When I am trying to click next on the “templates” section of setting up a campaign. I get the error message a popup that says “undefined”. Also get this in the admin Studio.

What could be causing this?

Version 8.3.0

Thanks

2

Hello @seventhcharlie

step - 1 : Clear your browser’s cache
step - 2 : Set file permission and ownership. Have a look the part of permission and ownership click here
step - 3 : Go to Admin and Repair and Rebuild

I hope this is helpful.

Thanks.

3

Hello @chirag_biz309
I have just repeated those steps and still getting the same issue.

Any other suggestions as to what might be causing this?

Thanks

4

Okay @seventhcharlie

Tell me one thing, are you running this SuiteCRM v8.3.0 locally or on server?

5

Make sure you’ve defined proper “RewriteBase” in the .htaccess file of your CRM.

File Path : /public/legacy/.htaccess

If you defined VirtualHost in etc/apache2/apache2.conf file like below screenshot then RewriteBase in your .htaccess like “RewriteBase /legacy/”

If you not defined VirtualHost in etc/apache2/apache2.conf file then RewriteBase in your .htaccess like “RewriteBase //public/legacy/”

6

Hello Urvi,
In the apache configuration I currently have:

DocumentRoot /home/crm/public_html

image
image842Ă—100 4.97 KB

Then in the public/legacy folder I have the .htacesss that came with SuiteCRM.

Do I need to make changes?

Thanks

7

Here are 2 options for removing undefined from popup so you can use any one of them.

  1. You need to add “VirtualHost” in etc/apache2/apache2.conf file and RewriteBase in your .htaccess like in the below screenshot.

  1. You need to add only RewriteBase in your .htaccess like in the below screenshot.

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