Web Bug when sending campaign emails

English Language - Forum
1

When sending email CAMPAIGN SuiteCRM automatically attaches something at the end of the email, resulting in this:
Web Bug from http://<IP>/index.php?entryPoint=image&identifier=85d64415-2b6f-28bb-ff2e-675079fc449b.

gmail_screenshot
gmail_screenshot1492×154 17.3 KB

In addition this is only shown if I open the email from Gmail, if I use any other client it is hidden instead (it always present, but not displayed which could be ok).

To make myself cleared, I’v inspected my email code (from Gmail webapp) and here’s what I noticed:

<div id=":18j" class="a3s aiL "><div style="max-width:536px;font-family:Arial,Helvetica,sans-serif;font-size:14px;line-height:22.4px;color:rgb(68,68,68);padding:0px 30px;margin:0px auto;width:60.0312px;background-color:rgb(250,250,250)" class="adM"><div style="font-family:Arial,Helvetica,sans-serif;font-size:14px;line-height:22.4px;color:rgb(68,68,68);padding:0px;margin:0px;height:0px"><br style="font-family:Arial,Helvetica,sans-serif;font-size:14px;line-height:22.4px;color:rgb(68,68,68);padding:0px;margin:0px auto"></div></div><div class="adM"><br></div><span style="font-size:0.8em">To remove yourself from this email list <a href="....">click here</a></span>
<br>

<!-- NOTICE HERE -->
<img width="1" height="1" alt="Web Bug from http://<IP>/index.php?entryPoint=image&amp;identifier=85d64415-2b6f-28bb-ff2e-675079fc449b">

<div class="yj6qo"></div><div class="adL">
</div></div>

As you can see from code above (and extracted code below) it attached a 1x1 pixels image with no content.

<img width="1" height="1" alt="Web Bug from http://<IP>/index.php?entryPoint=image&amp;identifier=85d64415-2b6f-28bb-ff2e-675079fc449b"><div class="yj6qo"></div><div class="adL"

BTW, also this part is not something I’ve added but it’s something which is automatically added by SuiteCRM (and which is displayed no matter of the client used to read the email):

<span style="font-size:0.8em">To remove yourself from this email list <a href="[...my_href...]" target="_blank" data-saferedirecturl="https://www.google.com/url?q=[...my_href....]>click here</a></span>

How can I removed all these unwanted things?

2

In your config.php, check that the site_url parameter is well configured with your public server name (e.g. www.mycompany.com), it is used in making up that broken URL that you are seeing.

1 Like
3
4

Yes it must be it!
Can you please tell me how to disable that option in SuiteCRM?

5

There is no option to disable it. However, I did read a thread (I haven’t tried myself). Simply creating an unsubscribe link (even if you don’t insert it) makes the default unsubscribe link not show. If you try please let me know if this works.