Version 7.9.1 Upgrade Wizard does not work

📦 Install & Upgrade Help
1

Just recently, I wanted to upgrade to the next version 7.9.4. However, I found myself with any options due to an unsolved issue that prevents me from any future release. I have read every thread on the issue and there are no answers to this issues.

  1. After the Upgrade Wizard is launched the system (SuiteCRM version 7.9.1 Sugar Version 6.5.24 (Build 509)) it dusplays a blank screen.
  2. Log files show a progress with a pause and it shows no erros.

Listed below is the progress from the UpgradeWizardLog file:

Mon, 07 Aug 2017 13:27:39 -0400 [UpgradeWizard] - setting session variables…
Mon, 07 Aug 2017 13:27:52 -0400 [UpgradeWizard] - [At end.php]
Mon, 07 Aug 2017 13:27:52 -0400 [UpgradeWizard] - About to repair the database.
Mon, 07 Aug 2017 13:28:17 -0400 [UpgradeWizard] - database repaired
Mon, 07 Aug 2017 13:28:17 -0400 [UpgradeWizard] - Start Rebuilding the config file again
Mon, 07 Aug 2017 13:28:17 -0400 [UpgradeWizard] - Finish Rebuilding the config file again
Mon, 07 Aug 2017 13:28:17 -0400 [UpgradeWizard] - Begin upgrade_connectors
Mon, 07 Aug 2017 13:28:17 -0400 [UpgradeWizard] - End upgrade_connectors

can you please let me know if you have a fix for this.

Thank you in advance.
Robert

2

Try increasing these values in your php.ini

max_execution_time
memory_limit
max_upload_size

And then check your other log, the web server log, usually called php_errors.log, at the time of the upgrade attempt.

1 Like
3

Also, I have run into that similar problem before. It is most of the time related to incorrect permissions. Make sure that apache has the proper permissions on the entire SuiteCRM directory.

1 Like
4

Success! Thanks for your help. I really appreciate it.

I follow your suggestions and changed [max_execution_time =240
memory_limit =256M ]

Robert V.