Verifying DB hangup

šŸ“¦ Install & Upgrade Help
1

Hello, Iā€™m new to this CRM coming over from Zurmo and Iā€™m having an issue thatā€™s driving me crazy: No matter what I do I canā€™t get my DB setup during installation.

Currently running on Linux server, php 5.3.27 hosted by Arvixe.

When I enter my DB and info I canā€™t get past the ā€˜Verifying DBā€™ modal. I continue to see these errors:

Please fix the following errors before proceeding:
The provided database host, username, and/or password is invalid, and a connection to the database could not be established. Please enter a valid host, username and password
Unable to check database version.

I know my DB and hosting info is correct, are there some permissions Iā€™m missing?

Iā€™ve set permissions to root of SuiteCRM to 775 and critical folders to 755 as outlined in another thread. Is there anything else?
Can anyone give me some pointers? Thanks!

2

Hi there kpowr82,

Does your DB name have erroneous characters in it? Did you change the database name from the standard ā€œsuitecrmā€? What type/version of DB are you running?

Thanks,

Will.

3

Does the Database located on the same server?

If yes, try to set host name as localhost

4

Thanks for the quick response to you both! I tried both ways with changing the db name and also leaving it as suitecrm.

I also tried both ways using the url and also ā€˜localhostā€™.

The db is located on the same server.

I am using MySQL. PHPAdmin shows libmysql 5.0.96 but Iā€™m not sure if this is what youā€™re referring to by db version.

If I try to create a db using the MySQL wizard in cpanel it automatically appends the db with user name. So it would look like this: username_suitecrm

Thanks in advance for the help!

5

Hi kpowr82,

Can you contact your host? They may be able to recommend what settings you require for the database so that Suite will install correctly.

Thanks,

Will.