we have the problem that variables of custom fields aren’t replaced if we try to send a campaign, while it works for the standard fields (e.g. $contact_last_name).
The custom field is a drop down list, which depends on the gender of the person and if the mail goes to myself it will send the key of the variables (e.g. Mr._formalm) and if I send it to another email address it doesn’t even send the key.
I know that it was a big problem in the past, but I couldn’t find any solutions. Tipps, solutions and references to other forums/htreads are welcomed.
We are using Version 7.12.2 of Suite CRM