Variables are not being resolved when accounts=>bulkAction=>email is used

đź’¬ General Discussion
1

hi Folks,
variables are not being resolved when i try to use predefined Email Template via “Accounts=>BulkAction=>Email” window.

to reproduce:

  1. create a new template utilizing some account variables, e.g. $account_name
  2. select a couple of accounts (or even just one) from Accounts
  3. go BulkAction=>Email
  4. email is sent , though variables are not parsed properly (email shows $account_name instead of actual name)

environment:
SuiteCRM version: 7.11.10
PHP: PHP 7.3
CentOS

could anyone please help?
thank you in advance,
Aram

2

Hi, welcome to the Community! :tada:

I’m pretty sure there is an issue for this already open on GitHub, have you searched there?

3

hi Pgr,
thanks for the feedback and the hint for similar issues reported via GitHub. Indeed, it seems there are many issues with email generations. Yet, i couldn’t find any fixes, so, i would assume, solutions are still pending. Could you please confirm or advise otherwise?

thanks a lot!

4

Yes I’m afraid this is still pending. If you have any useful information to add to one of those issues, please post there - just keep things technical and precise, as that is the place where developers work, it’s not a help forum (this here is).

Sometimes a simple “I’m on 7.11.10 and I still get this bug” is useful if the Issue has been dormant for too long.