This might be a newbie question, but I can’t seem to figure out how am email that came from a group mailbox (sales) can be responded to using the the same email ID.
I have an Inbound email group set up where the emails are set to create cases. But when I try to reply to one of the emails that I have received, it takes the outgoing email to be the default system outbound email that I have provided. The default email is not the one that has to be picked up but the response should go from the email that is configured in the Inbound email settings. I don’t see a place where I can associate the outbound email setting that needs to be picked In relation to the Inbound email settings. I also don’t see any email options to select in the drop down in the reply page of the email.
What am I missing? Any help is greatly appreciated.