Inbound email account is working correctly, i.e. users can see the emails, automatic import and case creation are working without issue.
Under the âInbound Email Settingsâ I had selected âYesâ for âAllow users to send emails using the âFromâ Name and Address as the reply to addressâ option.
Problem:
*The admin account can select the âInbound Email Accountâ in the âFromâ selection when replying and composing emails BUT NONE of the users are able to.
*The âInbound Email Accountâ does not appear in the âFromâ drop-down menu when users are composing or replying to an email.
Both admin and users have the same Mail Settings in their profile so I do not know what I am missing.
Solutions Tried:
Quick Repair and Rebuild, did not solve the problem
Yes I had done the your recommendation, but the âFromâ is set to userâs primary email. The main difference is that for âAdminâ account, I can select the actual âInbound Email Accountâ from the dropdown menu.
I had also tried other suggestions from the same thread but no luck.
Ok. Another thing you can inspect is the coherence of the From name fields with the actual email accounts. Some of those checks can cause the account to be removed from the dropdown.
If youâre a developer, have a look at all these checks: