Im currently using version 7.10. My clients in China issues accessing the CRM , they need to loginto a VPN before they can access the tool. I have spoken to my ISP and they assure me there are no deny rules on the server. I doubt that this has anything to do with SuitCRM as a tool but I thought I’d ask anyway to see if anyone else had experienced this issue and what the possible solution could be. I have disabled the Validate user IP on the system setting but this did not help either.
For your server, have your client check their browser’s Developer Tools, network tab. Which requests get blocked, and which error is it?
Blocking rules can be pretty dumb, sometimes it’s simply a filename it doesn’t like.
I always recall when I couldn’t access Experts Exchange from behind a certain filtered network, because the url www.espertsexchange.com contained the expression “sexchange”… :ohmy: