Our users get frustrated wjen looking back in the Opportunities -especially when using the ‘View Summary’ button.
Because the order of the row in the History section does not follow the cronological order of the calls:
This happens when users use ‘Close and Create Button’ for a call: because it defaults to set the new call at the exact same date/time.
Hence a couple of quick calls or updates -and you end up with 3 or 4 entries -ALL with the same date and time.
When the button in clicked - the new Call should be set to the old-time plus 15 minutes.
Because -that way, the time for later actions will 100% be later than earlier ones.
This effect is true in the latest SuiteCRM demo at SuiteCRM.com - and also in Sugar 6.5
We are not PHP coders here - but it seems like it could be a small fix?
Or is it actually a big code challenge?!
PS -some people might say this is a problem only when Users are ‘too lazy’ to correctly set the Call Due date…!
But my answer - is that we shoudl make it as easy for users as we can!