Hi,
I’m new to SuiteCRM and steping from another CRM with my organization to SuiteCRM. I’ve downloaded the schemes (Excel csv files) from the old CRM to SuiteCRM.
Strangely, I cannot send an email while using variables. My accounts are linked to my contacts. This is triple checked. But, if I want to send an email to my clients, and I use the following steps:
- Select Email template
- Select account
- Select user
- Use variables for both account and contacts.
Strangely, the variables for accounts DO work, but non of the user-related are working (e.g. Last Name, First Name etc). If I select no account, but directly the user, and try the user-specific vars, then they DO work.
Am I doing something wrong? Or is this a limitation of Suite?
I’m new to this forum, and didn’t find any related posts, so please excuse if it is a repost.
TIA