I need some assistance if you wouldnât mind - I have a baffling issue!!
I have created my first 4 users in Suite and all are activeâŚhowever none of us can log in unless we use the system admin login. We get the message âyou must specify a valid username and passwordâ⌠except the username is valid and the password is the one generated by the system, not us.
Any ideas on how we fix this would be greatly appreciated.
The user accounts appear to get created and the users receive the system generated password via email.
I have just tried the âpassword resetâ function to see if that helped and get the message âCannot send password - Provide both a username and email addressâ and yet both are in the user account.
The setup of the system admin didnât have this issue so Im struggling - I canât move forward with this if I canât get users in!!!
Ok, then take up my first advice and see if thereâs anything relevant in suitecrm.log or php_errors.log at the time of user creation, or at the time when you ask for the password reset.
(thereâs a post in my blog about where to locate the log files, in case you donât know).
Sadly, Iâm not a dev and I didnât install this - Iâm just the one tasked with setting it up and implementing it so looks like Iâll lose the weekend.
I just canât work out why one login and password is working but the others arenât - Iâd understand if none of them worked!!
You donât need to be âa devâ to look at logs, itâs just text. Then you can paste here the parts relevant to the moment when things go wrong, and we can try to figure out whatâs wrong.
You see, the code thatâs giving you problems is very tested code, itâs been working fine for thousands of people. You must be running into some weird situation specific to your installâŚ