User Case Update Template

In user case update template. The variable $sugarurl in not converted to its value within the body of the email message. It remains as the literal value $sugarurl instead of its actual value. Where is the variable defined?

Did you figure this out? I feel like I’ve done this before but I now need to do it again on a new install.

I just changed the template to literally include my URL instead of relying on the placeholder.

So I went to Admin -> AOP Settings and edited the last line of the template from


to this:

https ://$acase_id;

If anyone knows what file is this placeholder is defined in, I’m sure others could benefit, myself included