Use of each subpanel in a campaign

SuiteCRM Forum - English Language
#1

Hello everyone,
When you press the “VIEW STATUS” button in a campaign you can see the basic info of that campaign and A LOT of subpanels to follow every detail of your sent emails. But I not sure abour if understand every of those subpanels, so I will like to put here all of them and a little description of what I think they are used for. Maybe this can help anyone with similar doubts :slight_smile:

Campaign subpanels inside the Status view:

  • MESSAGE QUEUE --> Emails waiting to be sent by the email server
  • SURVEY RESPONSES --> Only valid if the campaign-type chosen was Survey
  • MESSAGE SENT/ATTEMPTED --> ??
  • VIEWED MESSAGE --> It depends of the email manager used. If it works correctly, it detects if the recipient loaded a 1px X 1px image
  • CLICK-THRU LINK --> People who clicked some tracker?? What if you have several?
  • LEADS CREATED --> Leads marked (on the “More information” tab of a lead) as created thanks to this specific campaign
  • CONTACTS CREATED --> Contacts marked (on the “More information” tab of a contact) as created thanks to this specific campaign
  • BOUNCED MESSAGES, INVALID EMAIL --> The destination email server refuses the campaign email
  • BOUNCED MESSAGES, OTHER --> Example: A contact marked as receiver of a campagin has no email data
  • OPTED OUT --> Receivers who pressed the campaign’s unsubscribe link
  • SUPPRESSED BY EMAIL ADDRESS OR DOMAIN --> Example: A email repeated in different contacts (only one will be really sent)

Can anyone confirm or improve these explanations?
Thank you!! :slight_smile:

#2

Congratulations on the initiative, I agree it is important that we, as a Community, rigorously document these misterious parts of SuiteCRM.

I don’t have that much real-world experience with Campaigns, so I can’t be too sure about these items.

But I suggest that having a look here will probably help: Campaign subpaneldefs.php

Those get_subpanel_data entries (along with their function_parameters) are the key to what is being searched in each subpanel. Most of them go through here: track_log_entries.