URGENT: Blank Page After Login (Post v7.2.1 Upgrade)

💬 General Discussion
1

Yesterday I pushed the version 7.2.1 upgrade to our production instance of SuiteCRM and everybody loved it. All worked well. Now this morning, all users are getting a blank page when they login. The only error I’m seeing is the following - in the Apache error.log file:

[Fri Mar 13 12:19:17.334922 2015] [:error] [pid 12548] [client 50.202.25.186:63498] PHP Fatal error:  Cannot redeclare currency_format_number() in \x80\x1d\xee\xaa3\x7f on line 250, referer: http:///suitecrm/index.php?action=Login&module=Users
[Fri Mar 13 12:19:17.335454 2015] [:error] [pid 12548] [client 50.202.25.186:63498] PHP Fatal error:  Cannot redeclare class LogicHook in \xb05\xee\xaa3\x7f on line 63, referer: http:///suitecrm/index.php?action=Login&module=Users

Your assistance will be greatly appreciated, as we’re down right now. Thanks.

2

You should remove the URL from your post forsecurity reasons

check all your file pemissions

Run Quick Repair and rebuild

3

Thanks. I am unable to edit the post to remove the URL as you pointed out. I can’t see the edit button.

Secondly, how do I run the Quick Rebuild and Repair if I can’t get pass the login page? I thought about doing that but can’t figure out how to get to it.

4

I have edited your post

And doh … OK check permissions first

5

Thank you very much.

So the first thing I checked was permissions, and couldn’t find anything wrong there. But as a precaution is did a recursive chmod 775 on the entire suitecrm folder. Unfortunately, that didn’t resolve the problem.

I failed to mention that I do have a parallel instance of SuiteCRM running on a test server (same version) and that’s working fine. I tried to compare the config.php files and noticed a 1kb difference in file sizes but couldn’t really identify which extra lines were present that were causing the difference. Maybe that’s a red herring, but I thought perhaps something in the upgrade could’ve modified the config file a bit differently.

Anyway, so I’m still down and permissions are set to 775 on all files and folders within the suitecrm directory.

6

So apparently all I need to do was restart apache and all is working fine again. Not sure what happened there, but thanks for the help.