uploaded product image but prefix string on the file in upload folder and the one that it points to on the detail view in edit doesnt match

Hi guys- pretty much a newbie and have enough code understanding to be dangerous.
Can’t find a solution on the forum for this problem-
I upload a product image but it puts a different prefix string on the file in upload folder and the one that it points to on the detail view in edit mode doesnt match- please help thanks

To help clear up what my problem is- The image file is broken when uploaded due to this prefix being added (generated) to the image file and the image file URL in the product image web page has a different prefix on the image than the actual image in the upload folder. The upload folder image file has generated a different prefix which makes the picture not display on the SuiteCRM web page. Please, help I’ve spent a week trying to find a solution. Thanks