Upload fails - 404 for sugar_grp_yui_widgets.js

SuiteCRM Forum - English Language
1

Hi there,

if I want to import a 42MB CSV-file with quite some data I get an 404-error on my webserver, while SuiteCRM is telling me, that the upload limit is too small. The upload limit is 128MB, post size 256MB - 42MB shouldn’t be a problem. Checked with phpinfo();

The missing file is:
/include/javascript/sugar_grp_yui_widgets.js

Why is SuiteCRM calling a file, that is not there? How to solve this issue?

Thanks a lot!

2

If you got that phpinfo from a command-line, that is probably going through a different PHP engine, and a different php.ini. You also need to restart the web server after any changes.

To check the effective values SuiteCRM is using, you need to check form a page served by the web server. An easy way to get this is from Admin / Diagnostics / phpinfo.

However, maybe your upload limit is not the problem.

For the missing file, I would ask two things

  • what is your SuiteCRM version?

  • is this a new install? Any chance your ownerships/permissions might be not correctly set yet? If so, it’s likely you would see a lot of undefined labels showing on several screens throughout the app.

1 Like
3

Hi, thanks a lot for the fast response.
I checked the limits directly in the right directory.
Double checked via Diagnostics - limits are fine.

I’m running SuiteCRM 7.11.10

yes, the installation is fairly new (Friday), but permissions are fine (other file uploads worked) and everything else works fine. I checked: The file is really missing. It also wasn’t in the installation files.

4

You can try a few repairs form Admin /Repairs

  • QR & R

  • Javascript Group files

1 Like
5

Could potentially be an over strict max_execution_timeout as well but the error message is a weird one if that the case (Think that’s the correct var name).

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6

Hi I found Javascript Group files - I did the repair, but the file still doesn’t appear in the directory where it should be /include/javascript/sugar_grp_yui_widgets.js.
I also did QR&R - didn’t help either.

max_execution_time is at 120 seconds. Upload-error comes up immediately.

7

Any clues in your logs?

1 Like
8

I found the issue throught the SuiteCRM logs.

SuiteCRM itself has an upload limit too. Don’t really understand why, but this definetely is different to most other php-based software which normally uses the php-settings.

Hopefully this will help someone else in the future.
The max upload size is defined in system settings within SuiteCRM.

9

Sorry, can you please explain exactly where SuiteCRM has this internal limit?

1 Like
10

sure thing:

“System settings” - “Advanced” - “Maximum upload size:”

11

Thanks. From looking at the code, I can’t find any place where that value is actually applied… :thinking:

And I read on Stack Overflow that this upload_max_filesize setting cannot be set from code, it has to be done in php.ini. This is starting from PHP 5.3.

So I would conclude that that value in Admin / Settings is not getting applied… are you sure that changing that made a difference?

Edit: I think I know what’s happening - it simply makes a difference to the fact that SuiteCRM uses that value for a comparison, throws an error and stops the process. But it doesn’t change the fact of how big a file you can upload.

12

Can only tell you: that value did it. After changing it everything worked. php.ini was set to 256M - so that was fine and it only works after updating that value in SuiteCRM.

Your edit might be the right clue.

13

I opened this