Upgraded to 7.10.22 LTS

lou-diamonds · 24 November 2019 22:25

When I try to send an email to contacts I get an error. I’ve deleted the email that I’m sending from & reinstalled the email that I’m sending from (but I didn’t do this for the system email). Here are the errors:

Sun Nov 24 17:22:40 2019 [12025][45b4002e-ccbc-7d02-65b8-58af13398c3e][ERROR] fromUser: Conversion of 11/24/2019 05:22pm  from user format m/d/Y h:ia failed
Sun Nov 24 17:22:40 2019 [12025][45b4002e-ccbc-7d02-65b8-58af13398c3e][FATAL] A language key does not found: [ERR_FIELD_FROM_IS_NOT_SET]
Sun Nov 24 17:22:40 2019 [12025][45b4002e-ccbc-7d02-65b8-58af13398c3e][FATAL] A language key does not found: [ERR_FIELD_FROM_ADDR_IS_NOT_SET]
Sun Nov 24 17:22:40 2019 [12025][45b4002e-ccbc-7d02-65b8-58af13398c3e][FATAL] A language key does not found: [ERR_FIELD_FROMNAME_IS_NOT_SET]
Sun Nov 24 17:22:40 2019 [12025][45b4002e-ccbc-7d02-65b8-58af13398c3e][FATAL] A language key does not found: [ERR_FIELD_FROM_NAME_IS_NOT_SET]
Sun Nov 24 17:22:40 2019 [12025][45b4002e-ccbc-7d02-65b8-58af13398c3e][FATAL] A language key does not found: [ERR_FIELD_FROM_ADDR_NAME_IS_EMPTY]
Sun Nov 24 17:22:40 2019 [12025][45b4002e-ccbc-7d02-65b8-58af13398c3e][ERROR] Saving Email with invalid From name and/or Address. Details:





codes:1, 4, 7, 10, 14
Sun Nov 24 17:22:40 2019 [12025][45b4002e-ccbc-7d02-65b8-58af13398c3e][ERROR] Unable to find relationship emails_email_templates
Sun Nov 24 17:22:40 2019 [12025][45b4002e-ccbc-7d02-65b8-58af13398c3e][ERROR] Unable to find relationship emails_email_templates
Sun Nov 24 17:22:40 2019 [12025][45b4002e-ccbc-7d02-65b8-58af13398c3e][ERROR] Unable to find relationship emails_email_templates
Sun Nov 24 17:22:40 2019 [12025][45b4002e-ccbc-7d02-65b8-58af13398c3e][ERROR] Unable to find relationship emails_email_templates

I saw other people having this issue, but I couldn’t figure out what the fix is. Any ideas?

pgr · 25 November 2019 11:24

That label should be defined here

https://github.com/salesagility/SuiteCRM/blob/v7.10.22/modules/Emails/language/en_us.lang.php#L405

You might have this problem if you redefined (in custom) some language files before the upgrade, and didn’t merge in the differences.

Check to see if you have a file called

custom/modules/Emails/language/en_us.lang.php

lou-diamonds · 25 November 2019 15:10

I do not have: custom/modules/Emails/language/en_us.lang.php
I also do not have: custom/modules/Emails/language/

I just created: custom/modules/Emails/language/en_us.lang.php by using: github.com/salesagility/SuiteCRM/blob/v7.../en_us.lang.php

I still get the same errors.

I have done a couple of custom things, so I have added files in the custom folder, however, when I searched, there are a lot of folders named “language” and “Language” in the custom folder.

How do I figure out which language folder may be causing the problem?
Do I need to delete the custom/modules/Emails/language/en_us.lang.php that I created?

pgr · 26 November 2019 12:49

There’s no need to create

custom/modules/Emails/language/en_us.lang.php

if you don’t need it.

But you might want to check if what you have in

modules/Emails/language/en_us.lang.php

includes the label “ERR_FIELD_FROM_IS_NOT_SET”

But I am 99% sure you will find it there.

Can you turn on stack backtraces? I would like to see the stack of that error [FATAL] A language key does not found: [ERR_FIELD_FROM_IS_NOT_SET]

lou-diamonds · 26 November 2019 13:57

There are over tens of thousands of lines of code that are generated from this. I’ve copied a snippet close to that error. Do you need more than this:

Trace info:
<font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/classes/cssmgr.php</b></font><font color="blue">[L:1111]</font><font color="red">(:StackTraceErrorHandler)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/classes/cssmgr.php</b></font><font color="blue">[L:1322]</font><font color="red">(cssmgr:_mergeFullCSS)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:18293]</font><font color="red">(cssmgr:MergeCSS)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:15317]</font><font color="red">(mPDF:OpenTag)</font><br><font color="black"><b>/var/www/html/custom/modules/AOS_Invoices/generatePdf.php</b></font><font color="blue">[L:109]</font><font color="red">(mPDF:WriteHTML)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:1020]</font><font color="red">(:require_once)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:468]</font><font color="red">(SugarController:handleEntryPoint)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:373]</font><font color="red">(SugarController:process)</font><br><font color="black"><b>/var/www/html/include/MVC/SugarApplication.php</b></font><font color="blue">[L:113]</font><font color="red">(SugarController:execute)</font><br><font color="black"><b>/var/www/html/index.php</b></font><font color="blue">[L:52]</font><font color="red">(SugarApplication:execute)</font><br>
Tue Nov 26 08:40:04 2019 [12150][45b4002e-ccbc-7d02-65b8-58af13398c3e][FATAL] Catch an error: <b>[Notice]</b>  Undefined index: P>>ID>> occurred in <b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/classes/cssmgr.php</b> on line 1166 [2019-11-26 08:40:04] 
Trace info:
<font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/classes/cssmgr.php</b></font><font color="blue">[L:1166]</font><font color="red">(:StackTraceErrorHandler)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/classes/cssmgr.php</b></font><font color="blue">[L:1322]</font><font color="red">(cssmgr:_mergeFullCSS)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:18293]</font><font color="red">(cssmgr:MergeCSS)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:15317]</font><font color="red">(mPDF:OpenTag)</font><br><font color="black"><b>/var/www/html/custom/modules/AOS_Invoices/generatePdf.php</b></font><font color="blue">[L:109]</font><font color="red">(mPDF:WriteHTML)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:1020]</font><font color="red">(:require_once)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:468]</font><font color="red">(SugarController:handleEntryPoint)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:373]</font><font color="red">(SugarController:process)</font><br><font color="black"><b>/var/www/html/include/MVC/SugarApplication.php</b></font><font color="blue">[L:113]</font><font color="red">(SugarController:execute)</font><br><font color="black"><b>/var/www/html/index.php</b></font><font color="blue">[L:52]</font><font color="red">(SugarApplication:execute)</font><br>
Tue Nov 26 08:40:04 2019 [12150][45b4002e-ccbc-7d02-65b8-58af13398c3e][FATAL] Catch an error: <b>[Notice]</b>  Undefined index: outline-s occurred in <b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b> on line 4454 [2019-11-26 08:40:04] 
Trace info:
<font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:4454]</font><font color="red">(:StackTraceErrorHandler)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:5970]</font><font color="red">(mPDF:Cell)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:24208]</font><font color="red">(mPDF:finishFlowingBlock)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:21964]</font><font color="red">(mPDF:printbuffer)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:15226]</font><font color="red">(mPDF:CloseTag)</font><br><font color="black"><b>/var/www/html/custom/modules/AOS_Invoices/generatePdf.php</b></font><font color="blue">[L:109]</font><font color="red">(mPDF:WriteHTML)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:1020]</font><font color="red">(:require_once)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:468]</font><font color="red">(SugarController:handleEntryPoint)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:373]</font><font color="red">(SugarController:process)</font><br><font color="black"><b>/var/www/html/include/MVC/SugarApplication.php</b></font><font color="blue">[L:113]</font><font color="red">(SugarController:execute)</font><br><font color="black"><b>/var/www/html/index.php</b></font><font color="blue">[L:52]</font><font color="red">(SugarApplication:execute)</font><br>
Tue Nov 26 08:40:04 2019 [12150][45b4002e-ccbc-7d02-65b8-58af13398c3e][FATAL] Catch an error: <b>[Notice]</b>  Undefined index: P occurred in <b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/classes/cssmgr.php</b> on line 1111 [2019-11-26 08:40:04] 
Trace info:
<font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/classes/cssmgr.php</b></font><font color="blue">[L:1111]</font><font color="red">(:StackTraceErrorHandler)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/classes/cssmgr.php</b></font><font color="blue">[L:1322]</font><font color="red">(cssmgr:_mergeFullCSS)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:18293]</font><font color="red">(cssmgr:MergeCSS)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:15317]</font><font color="red">(mPDF:OpenTag)</font><br><font color="black"><b>/var/www/html/custom/modules/AOS_Invoices/generatePdf.php</b></font><font color="blue">[L:109]</font><font color="red">(mPDF:WriteHTML)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:1020]</font><font color="red">(:require_once)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:468]</font><font color="red">(SugarController:handleEntryPoint)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:373]</font><font color="red">(SugarController:process)</font><br><font color="black"><b>/var/www/html/include/MVC/SugarApplication.php</b></font><font color="blue">[L:113]</font><font color="red">(SugarController:execute)</font><br><font color="black"><b>/var/www/html/index.php</b></font><font color="blue">[L:52]</font><font color="red">(SugarApplication:execute)</font><br>
Tue Nov 26 08:40:04 2019 [12150][45b4002e-ccbc-7d02-65b8-58af13398c3e][FATAL] Catch an error: <b>[Notice]</b>  Undefined index: P>>ID>> occurred in <b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/classes/cssmgr.php</b> on line 1166 [2019-11-26 08:40:04] 
Trace info:
<font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/classes/cssmgr.php</b></font><font color="blue">[L:1166]</font><font color="red">(:StackTraceErrorHandler)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/classes/cssmgr.php</b></font><font color="blue">[L:1322]</font><font color="red">(cssmgr:_mergeFullCSS)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:18293]</font><font color="red">(cssmgr:MergeCSS)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:15317]</font><font color="red">(mPDF:OpenTag)</font><br><font color="black"><b>/var/www/html/custom/modules/AOS_Invoices/generatePdf.php</b></font><font color="blue">[L:109]</font><font color="red">(mPDF:WriteHTML)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:1020]</font><font color="red">(:require_once)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:468]</font><font color="red">(SugarController:handleEntryPoint)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:373]</font><font color="red">(SugarController:process)</font><br><font color="black"><b>/var/www/html/include/MVC/SugarApplication.php</b></font><font color="blue">[L:113]</font><font color="red">(SugarController:execute)</font><br><font color="black"><b>/var/www/html/index.php</b></font><font color="blue">[L:52]</font><font color="red">(SugarApplication:execute)</font><br>
Tue Nov 26 08:40:04 2019 [12150][45b4002e-ccbc-7d02-65b8-58af13398c3e][FATAL] Catch an error: <b>[Notice]</b>  Undefined index: outline-s occurred in <b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b> on line 4454 [2019-11-26 08:40:04] 
Trace info:
<font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:4454]</font><font color="red">(:StackTraceErrorHandler)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:5970]</font><font color="red">(mPDF:Cell)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:24208]</font><font color="red">(mPDF:finishFlowingBlock)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:21964]</font><font color="red">(mPDF:printbuffer)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:15226]</font><font color="red">(mPDF:CloseTag)</font><br><font color="black"><b>/var/www/html/custom/modules/AOS_Invoices/generatePdf.php</b></font><font color="blue">[L:109]</font><font color="red">(mPDF:WriteHTML)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:1020]</font><font color="red">(:require_once)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:468]</font><font color="red">(SugarController:handleEntryPoint)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:373]</font><font color="red">(SugarController:process)</font><br><font color="black"><b>/var/www/html/include/MVC/SugarApplication.php</b></font><font color="blue">[L:113]</font><font color="red">(SugarController:execute)</font><br><font color="black"><b>/var/www/html/index.php</b></font><font color="blue">[L:52]</font><font color="red">(SugarApplication:execute)</font><br>
Tue Nov 26 08:40:04 2019 [12150][45b4002e-ccbc-7d02-65b8-58af13398c3e][FATAL] Catch an error: <b>[Notice]</b>  Undefined index: P occurred in <b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/classes/cssmgr.php</b> on line 1111 [2019-11-26 08:40:04] 
Trace info:
<font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/classes/cssmgr.php</b></font><font color="blue">[L:1111]</font><font color="red">(:StackTraceErrorHandler)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/classes/cssmgr.php</b></font><font color="blue">[L:1322]</font><font color="red">(cssmgr:_mergeFullCSS)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:18293]</font><font color="red">(cssmgr:MergeCSS)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:15317]</font><font color="red">(mPDF:OpenTag)</font><br><font color="black"><b>/var/www/html/custom/modules/AOS_Invoices/generatePdf.php</b></font><font color="blue">[L:109]</font><font color="red">(mPDF:WriteHTML)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:1020]</font><font color="red">(:require_once)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:468]</font><font color="red">(SugarController:handleEntryPoint)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:373]</font><font color="red">(SugarController:process)</font><br><font color="black"><b>/var/www/html/include/MVC/SugarApplication.php</b></font><font color="blue">[L:113]</font><font color="red">(SugarController:execute)</font><br><font color="black"><b>/var/www/html/index.php</b></font><font color="blue">[L:52]</font><font color="red">(SugarApplication:execute)</font><br>
Tue Nov 26 08:40:04 2019 [12150][45b4002e-ccbc-7d02-65b8-58af13398c3e][FATAL] Catch an error: <b>[Notice]</b>  Undefined index: P>>ID>> occurred in <b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/classes/cssmgr.php</b> on line 1166 [2019-11-26 08:40:04] 
Trace info:
<font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/classes/cssmgr.php</b></font><font color="blue">[L:1166]</font><font color="red">(:StackTraceErrorHandler)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/classes/cssmgr.php</b></font><font color="blue">[L:1322]</font><font color="red">(cssmgr:_mergeFullCSS)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:18293]</font><font color="red">(cssmgr:MergeCSS)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:15317]</font><font color="red">(mPDF:OpenTag)</font><br><font color="black"><b>/var/www/html/custom/modules/AOS_Invoices/generatePdf.php</b></font><font color="blue">[L:109]</font><font color="red">(mPDF:WriteHTML)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:1020]</font><font color="red">(:require_once)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:468]</font><font color="red">(SugarController:handleEntryPoint)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:373]</font><font color="red">(SugarController:process)</font><br><font color="black"><b>/var/www/html/include/MVC/SugarApplication.php</b></font><font color="blue">[L:113]</font><font color="red">(SugarController:execute)</font><br><font color="black"><b>/var/www/html/index.php</b></font><font color="blue">[L:52]</font><font color="red">(SugarApplication:execute)</font><br>
Tue Nov 26 08:40:04 2019 [12150][45b4002e-ccbc-7d02-65b8-58af13398c3e][FATAL] Catch an error: <b>[Notice]</b>  Undefined index: outline-s occurred in <b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b> on line 4454 [2019-11-26 08:40:04] 
Trace info:
<font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:4454]</font><font color="red">(:StackTraceErrorHandler)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:5970]</font><font color="red">(mPDF:Cell)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:24208]</font><font color="red">(mPDF:finishFlowingBlock)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:21964]</font><font color="red">(mPDF:printbuffer)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:15226]</font><font color="red">(mPDF:CloseTag)</font><br><font color="black"><b>/var/www/html/custom/modules/AOS_Invoices/generatePdf.php</b></font><font color="blue">[L:109]</font><font color="red">(mPDF:WriteHTML)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:1020]</font><font color="red">(:require_once)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:468]</font><font color="red">(SugarController:handleEntryPoint)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:373]</font><font color="red">(SugarController:process)</font><br><font color="black"><b>/var/www/html/include/MVC/SugarApplication.php</b></font><font color="blue">[L:113]</font><font color="red">(SugarController:execute)</font><br><font color="black"><b>/var/www/html/index.php</b></font><font color="blue">[L:52]</font><font color="red">(SugarApplication:execute)</font><br>
Tue Nov 26 08:40:04 2019 [12150][45b4002e-ccbc-7d02-65b8-58af13398c3e][FATAL] Catch an error: <b>[Notice]</b>  Undefined property: mPDF::$hasOC occurred in <b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b> on line 31965 [2019-11-26 08:40:04] 
Trace info:
<font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:31965]</font><font color="red">(:StackTraceErrorHandler)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:10495]</font><font color="red">(mPDF:_putresources)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:1928]</font><font color="red">(mPDF:_enddoc)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:8328]</font><font color="red">(mPDF:Close)</font><br><font color="black"><b>/var/www/html/custom/modules/AOS_Invoices/generatePdf.php</b></font><font color="blue">[L:115]</font><font color="red">(mPDF:Output)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:1020]</font><font color="red">(:require_once)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:468]</font><font color="red">(SugarController:handleEntryPoint)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:373]</font><font color="red">(SugarController:process)</font><br><font color="black"><b>/var/www/html/include/MVC/SugarApplication.php</b></font><font color="blue">[L:113]</font><font color="red">(SugarController:execute)</font><br><font color="black"><b>/var/www/html/index.php</b></font><font color="blue">[L:52]</font><font color="red">(SugarApplication:execute)</font><br>
Tue Nov 26 08:40:04 2019 [12150][45b4002e-ccbc-7d02-65b8-58af13398c3e][FATAL] Catch an error: <b>[Notice]</b>  Undefined index: bpa occurred in <b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b> on line 31587 [2019-11-26 08:40:04] 
Trace info:
<font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:31587]</font><font color="red">(:StackTraceErrorHandler)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:31989]</font><font color="red">(mPDF:_putpatterns)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:10495]</font><font color="red">(mPDF:_putresources)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:1928]</font><font color="red">(mPDF:_enddoc)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:8328]</font><font color="red">(mPDF:Close)</font><br><font color="black"><b>/var/www/html/custom/modules/AOS_Invoices/generatePdf.php</b></font><font color="blue">[L:115]</font><font color="red">(mPDF:Output)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:1020]</font><font color="red">(:require_once)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:468]</font><font color="red">(SugarController:handleEntryPoint)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:373]</font><font color="red">(SugarController:process)</font><br><font color="black"><b>/var/www/html/include/MVC/SugarApplication.php</b></font><font color="blue">[L:113]</font><font color="red">(SugarController:execute)</font><br><font color="black"><b>/var/www/html/index.php</b></font><font color="blue">[L:52]</font><font color="red">(SugarApplication:execute)</font><br>
Tue Nov 26 08:40:04 2019 [12150][45b4002e-ccbc-7d02-65b8-58af13398c3e][FATAL] Catch an error: <b>[Notice]</b>  Undefined index: bpa occurred in <b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b> on line 31587 [2019-11-26 08:40:04] 
Trace info:
<font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:31587]</font><font color="red">(:StackTraceErrorHandler)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:31989]</font><font color="red">(mPDF:_putpatterns)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:10495]</font><font color="red">(mPDF:_putresources)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:1928]</font><font color="red">(mPDF:_enddoc)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:8328]</font><font color="red">(mPDF:Close)</font><br><font color="black"><b>/var/www/html/custom/modules/AOS_Invoices/generatePdf.php</b></font><font color="blue">[L:115]</font><font color="red">(mPDF:Output)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:1020]</font><font color="red">(:require_once)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:468]</font><font color="red">(SugarController:handleEntryPoint)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:373]</font><font color="red">(SugarController:process)</font><br><font color="black"><b>/var/www/html/include/MVC/SugarApplication.php</b></font><font color="blue">[L:113]</font><font color="red">(SugarController:execute)</font><br><font color="black"><b>/var/www/html/index.php</b></font><font color="blue">[L:52]</font><font color="red">(SugarApplication:execute)</font><br>
Tue Nov 26 08:40:04 2019 [12150][45b4002e-ccbc-7d02-65b8-58af13398c3e][FATAL] Catch an error: <b>[Notice]</b>  Undefined property: mPDF::$hasOC occurred in <b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b> on line 32082 [2019-11-26 08:40:04] 
Trace info:
<font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:32082]</font><font color="red">(:StackTraceErrorHandler)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:10495]</font><font color="red">(mPDF:_putresources)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:1928]</font><font color="red">(mPDF:_enddoc)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:8328]</font><font color="red">(mPDF:Close)</font><br><font color="black"><b>/var/www/html/custom/modules/AOS_Invoices/generatePdf.php</b></font><font color="blue">[L:115]</font><font color="red">(mPDF:Output)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:1020]</font><font color="red">(:require_once)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:468]</font><font color="red">(SugarController:handleEntryPoint)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:373]</font><font color="red">(SugarController:process)</font><br><font color="black"><b>/var/www/html/include/MVC/SugarApplication.php</b></font><font color="blue">[L:113]</font><font color="red">(SugarController:execute)</font><br><font color="black"><b>/var/www/html/index.php</b></font><font color="blue">[L:52]</font><font color="red">(SugarApplication:execute)</font><br>
Tue Nov 26 08:40:04 2019 [12150][45b4002e-ccbc-7d02-65b8-58af13398c3e][FATAL] Catch an error: <b>[Notice]</b>  Undefined property: mPDF::$hasOC occurred in <b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b> on line 10391 [2019-11-26 08:40:04] 
Trace info:
<font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:10391]</font><font color="red">(:StackTraceErrorHandler)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:10522]</font><font color="red">(mPDF:_putcatalog)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:1928]</font><font color="red">(mPDF:_enddoc)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:8328]</font><font color="red">(mPDF:Close)</font><br><font color="black"><b>/var/www/html/custom/modules/AOS_Invoices/generatePdf.php</b></font><font color="blue">[L:115]</font><font color="red">(mPDF:Output)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:1020]</font><font color="red">(:require_once)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:468]</font><font color="red">(SugarController:handleEntryPoint)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:373]</font><font color="red">(SugarController:process)</font><br><font color="black"><b>/var/www/html/include/MVC/SugarApplication.php</b></font><font color="blue">[L:113]</font><font color="red">(SugarController:execute)</font><br><font color="black"><b>/var/www/html/index.php</b></font><font color="blue">[L:52]</font><font color="red">(SugarApplication:execute)</font><br>
Tue Nov 26 08:40:04 2019 [12150][45b4002e-ccbc-7d02-65b8-58af13398c3e][FATAL] Catch an error: <b>[Warning]</b>  opendir(/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/tmp): failed to open dir: No such file or directory occurred in <b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b> on line 8516 [2019-11-26 08:40:04] 
Trace info:
<font color="black"><b></b></font><font color="blue">[L:]</font><font color="red">(:StackTraceErrorHandler)</font><br><font color="black"><b>/var/www/html/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php</b></font><font color="blue">[L:8516]</font><font color="red">(:opendir)</font><br><font color="black"><b>/var/www/html/custom/modules/AOS_Invoices/generatePdf.php</b></font><font color="blue">[L:115]</font><font color="red">(mPDF:Output)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:1020]</font><font color="red">(:require_once)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:468]</font><font color="red">(SugarController:handleEntryPoint)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:373]</font><font color="red">(SugarController:process)</font><br><font color="black"><b>/var/www/html/include/MVC/SugarApplication.php</b></font><font color="blue">[L:113]</font><font color="red">(SugarController:execute)</font><br><font color="black"><b>/var/www/html/index.php</b></font><font color="blue">[L:52]</font><font color="red">(SugarApplication:execute)</font><br>
Tue Nov 26 08:40:04 2019 [12150][45b4002e-ccbc-7d02-65b8-58af13398c3e][FATAL] Catch an error: <b>[Notice]</b>  Undefined property: AOS_Invoices::$billing_contact_name occurred in <b>/var/www/html/custom/modules/AOS_Invoices/sendEmail.php</b> on line 63 [2019-11-26 08:40:04] 
Trace info:
<font color="black"><b>/var/www/html/custom/modules/AOS_Invoices/sendEmail.php</b></font><font color="blue">[L:63]</font><font color="red">(:StackTraceErrorHandler)</font><br><font color="black"><b>/var/www/html/custom/modules/AOS_Invoices/generatePdf.php</b></font><font color="blue">[L:118]</font><font color="red">(customSendEmail:send_email)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:1020]</font><font color="red">(:require_once)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:468]</font><font color="red">(SugarController:handleEntryPoint)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:373]</font><font color="red">(SugarController:process)</font><br><font color="black"><b>/var/www/html/include/MVC/SugarApplication.php</b></font><font color="blue">[L:113]</font><font color="red">(SugarController:execute)</font><br><font color="black"><b>/var/www/html/index.php</b></font><font color="blue">[L:52]</font><font color="red">(SugarApplication:execute)</font><br>
Tue Nov 26 08:40:04 2019 [12150][45b4002e-ccbc-7d02-65b8-58af13398c3e][FATAL] Catch an error: <b>[Notice]</b>  Undefined property: User::$default_team occurred in <b>/var/www/html/custom/modules/AOS_Invoices/sendEmail.php</b> on line 69 [2019-11-26 08:40:04] 
Trace info:
<font color="black"><b>/var/www/html/custom/modules/AOS_Invoices/sendEmail.php</b></font><font color="blue">[L:69]</font><font color="red">(:StackTraceErrorHandler)</font><br><font color="black"><b>/var/www/html/custom/modules/AOS_Invoices/generatePdf.php</b></font><font color="blue">[L:118]</font><font color="red">(customSendEmail:send_email)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:1020]</font><font color="red">(:require_once)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:468]</font><font color="red">(SugarController:handleEntryPoint)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:373]</font><font color="red">(SugarController:process)</font><br><font color="black"><b>/var/www/html/include/MVC/SugarApplication.php</b></font><font color="blue">[L:113]</font><font color="red">(SugarController:execute)</font><br><font color="black"><b>/var/www/html/index.php</b></font><font color="blue">[L:52]</font><font color="red">(SugarApplication:execute)</font><br>
Tue Nov 26 08:40:04 2019 [12150][45b4002e-ccbc-7d02-65b8-58af13398c3e][ERROR] fromUser: Conversion of 11/26/2019 08:40am  from user format m/d/Y h:ia failed
Tue Nov 26 08:40:04 2019 [12150][45b4002e-ccbc-7d02-65b8-58af13398c3e][FATAL] A language key does not found: [ERR_FIELD_FROM_IS_NOT_SET]
Tue Nov 26 08:40:04 2019 [12150][45b4002e-ccbc-7d02-65b8-58af13398c3e][FATAL] A language key does not found: [ERR_FIELD_FROM_ADDR_IS_NOT_SET]
Tue Nov 26 08:40:04 2019 [12150][45b4002e-ccbc-7d02-65b8-58af13398c3e][FATAL] A language key does not found: [ERR_FIELD_FROMNAME_IS_NOT_SET]
Tue Nov 26 08:40:04 2019 [12150][45b4002e-ccbc-7d02-65b8-58af13398c3e][FATAL] A language key does not found: [ERR_FIELD_FROM_NAME_IS_NOT_SET]
Tue Nov 26 08:40:04 2019 [12150][45b4002e-ccbc-7d02-65b8-58af13398c3e][FATAL] A language key does not found: [ERR_FIELD_FROM_ADDR_NAME_IS_EMPTY]
Tue Nov 26 08:40:04 2019 [12150][45b4002e-ccbc-7d02-65b8-58af13398c3e][ERROR] Saving Email with invalid From name and/or Address. Details:





codes:1, 4, 7, 10, 14
Tue Nov 26 08:40:04 2019 [12150][45b4002e-ccbc-7d02-65b8-58af13398c3e][ERROR] Unable to find relationship emails_email_templates
Tue Nov 26 08:40:04 2019 [12150][45b4002e-ccbc-7d02-65b8-58af13398c3e][ERROR] Unable to find relationship emails_email_templates
Tue Nov 26 08:40:04 2019 [12150][45b4002e-ccbc-7d02-65b8-58af13398c3e][ERROR] Unable to find relationship emails_email_templates
Tue Nov 26 08:40:04 2019 [12150][45b4002e-ccbc-7d02-65b8-58af13398c3e][FATAL] Catch an error: <b>[Notice]</b>  Undefined index: record occurred in <b>/var/www/html/custom/modules/AOS_Invoices/sendEmail.php</b> on line 98 [2019-11-26 08:40:04] 
Trace info:
<font color="black"><b>/var/www/html/custom/modules/AOS_Invoices/sendEmail.php</b></font><font color="blue">[L:98]</font><font color="red">(:StackTraceErrorHandler)</font><br><font color="black"><b>/var/www/html/custom/modules/AOS_Invoices/generatePdf.php</b></font><font color="blue">[L:118]</font><font color="red">(customSendEmail:send_email)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:1020]</font><font color="red">(:require_once)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:468]</font><font color="red">(SugarController:handleEntryPoint)</font><br><font color="black"><b>/var/www/html/include/MVC/Controller/SugarController.php</b></font><font color="blue">[L:373]</font><font color="red">(SugarController:process)</font><br><font color="black"><b>/var/www/html/include/MVC/SugarApplication.php</b></font><font color="blue">[L:113]</font><font color="red">(SugarController:execute)</font><br><font color="black"><b>/var/www/html/index.php</b></font><font color="blue">[L:52]</font><font color="red">(SugarApplication:execute)</font><br>

pgr · 26 November 2019 17:59

If you set display_errors to false in your php.ini, and restart the web server, does it change anything?

lou-diamonds · 26 November 2019 20:15

Am I doing this & then turn on stack backtraces & then pasting the lines from the suitecrm.log?

Or are you saying to do this & see if the email works?

pgr · 28 November 2019 15:00

Sorry, I got distracted by those newer messages in your log and I didn’t realize this doesn’t seem connected to the previous messages in the thread.

So the AOS_PDF errors could go away with display_errors turned off. It would be interesting to see how this goes, at least so the log spam goes away and we can focus on any errors that remain.

pgr · 28 November 2019 15:05

What do you have in this file?

/custom/modules/AOS_Invoices/sendEmail.php

Some of the errors are coming from there, and it’s a custom file…

lou-diamonds · 28 November 2019 16:20

This is probably the culprit, because it is a custom email module. Is this breaking everything?

<?php

class customSendEmail{
	function send_email($module,$module_type,$printable,$file_name,$attach, $custom=false){
	
	require_once('modules/Emails/Email.php');
	global $current_user, $mod_strings, $sugar_config;
	
		//First Create e-mail draft
		$email = new Email();
		// set the id for relationships
		$email->id = create_guid();
		$email->new_with_id = true;
	
		$email->name = "Invoice : ".$module->name;

		$email->description_html = $module->description;

		if($custom){
			$emailtemplate = new EmailTemplate();
			$emailtemplate = $emailtemplate->retrieve_by_string_fields(array('name' => $printable ));
			if(!isset($emailtemplate->id) || empty($emailtemplate->id)){
				$GLOBALS['log']->fatal("Email Template ($printable) not found in SuiteCRM.");
			}else{
				$temp = array();
				$template_data = $emailtemplate->parse_email_template(
					array(
					   "subject" => $emailtemplate->subject,
					   "body_html" => $emailtemplate->body_html,
					   "body" => $emailtemplate->body
					),
				   	'AOS_Invoices',
				   	$module,
				   	$temp
			   	);
				$template_data['body_html'] = html_entity_decode($template_data["body_html"]);
				$template_data['body_html'] = str_replace('$$site_url$$', $sugar_config['site_url'], $template_data['body_html']);
				$template_data['body'] = str_replace('$$site_url$$', $sugar_config['site_url'], $template_data['body']);
				$template_data['body_html'] = str_replace('$$id$$', $module->id, $template_data['body_html']);
				$template_data['body'] = str_replace('$$id$$', $module->id, $template_data['body']);
			   	$email->name = $template_data['subject'];

				$email->description_html = $template_data["body_html"];
			}
		}	

		$email->type = "draft";
		$email->status = "draft";
	
		if(!empty($module->billing_contact_id) && $module->billing_contact_id!="")
            $contact_id = $module->billing_contact_id;
        else if(!empty($module->contact_id) && $module->contact_id!="")
            $contact_id = $module->contact_id;

            require_once('modules/Contacts/Contact.php');
            $contact = new Contact;
            if($contact->retrieve($contact_id)){
                $email->parent_type = 'Contacts';
                $email->parent_id = $contact->id;

                if(!empty($contact->email1)){
                    $email->to_addrs_emails = $contact->email1.";";
                    $email->to_addrs = $module->billing_contact_name." <".$contact->email1.">";
                }
            }

	
		//team id
		$email->team_id  = $current_user->default_team;
		//assigned_user_id
		$email->assigned_user_id = $current_user->id;
		//Save the email object
		global $timedate;
		$email->date_start = $timedate->to_display_date_time(gmdate($GLOBALS['timedate']->get_db_date_time_format()));
		$email->save(FALSE);
		$email_id = $email->id;
		
		if($attach)
		{
			$note = new Note();
			$note->modified_user_id = $current_user->id;
			$note->created_by = $current_user->id;
			$note->name = $file_name;
			$note->parent_type = 'Emails';
			$note->parent_id = $email_id;
			$note->file_mime_type = 'application/pdf';
			$note->filename = $file_name;
			$note->save();
			
			rename($sugar_config['upload_dir'].'attachfile.pdf',$sugar_config['upload_dir'].$note->id);
		}
	
		//redirect
		if($email_id=="") {
			echo "Unable to initiate Email Client";
			exit; 
		} else {
		header("Location: index.php?action=Compose&module=Emails&return_module=".$module_type."&return_action=DetailView&return_id=".$_REQUEST['record']."&recordId=".$email_id);
		}
	}
}
?>

pgr · 28 November 2019 17:24

You also have this file

/custom/modules/AOS_Invoices/generatePdf.php

which is the one calling the sendEmail.php file.

Ok, so you have custom code that’s broken. You need to complain to the add-on developer, or talk to whoever programmed that, and get it fixed? Or just find somebody with PHP skills to have a look…