Upgraded from 7.0.2 to 7.1.1, and my workflows are not triggering anymore.
I see in schedulers that “process workflows” is executed every minute.
I had a workflow that was working on recent cases, but it is not triggered anymore.
I finally found that new cases created from email are now with status=“Open_New” instead of the old “New”,
but the case_status_dom drop down does not even contain the value “Open_New”???
I would not say I have resolved it.
The problem is still present.
I’ve a workaround that requires a cronjob to regularly erase the version of the files that contain “Open_New” and replace it with a version that was edited to say “New”: