Hi Will⦠Hoping a reply from you⦠I believe SuiteCRM release upgrades which can be upgraded normally and donāt use cheap tactic of selling their support system.
I am simply following instructions and various forums but stucked at upload upgrade step in upgradewizard. I have following log of SuiteCRM.log
Tue Oct 4 22:13:46 2016 [15610][1][FATAL] Query Failed: SELECT id FROM upgrade_history where md5sum = ā557ad10865dd90a58e30e7fe56096152ā: MySQL error 2006: MySQL server has gone away
Tue Oct 4 22:13:46 2016 [15953][-none-][FATAL] Retrieving record by id users:1 found Query Failed: SELECT users.* FROM users WHERE users.id = ā1ā AND users.deleted=0 LIMIT 0,1: MySQL error 2006: MySQL server has gone away
Wed Oct 5 00:21:50 2016 [61930][1][FATAL] Query Failed: SELECT id FROM upgrade_history where md5sum = ā97cc0f83433dfaca6b4d3d57006f0813ā: MySQL error 2006: MySQL server has gone away
Wed Oct 5 00:21:50 2016 [62424][-none-][FATAL] Retrieving record by id users:1 found Query Failed: SELECT users.* FROM users WHERE users.id = ā1ā AND users.deleted=0 LIMIT 0,1: MySQL error 2006: MySQL server has gone away
and following log of updatewizard:
Wed, 05 Oct 2016 00:17:02 +0530 [UpgradeWizard] - setting session variablesā¦
Wed, 05 Oct 2016 00:17:02 +0530 [UpgradeWizard] - -----------------------------------------------------------------------------
Wed, 05 Oct 2016 00:17:02 +0530 [UpgradeWizard] - Upgrade started. At start.php
Wed, 05 Oct 2016 00:17:02 +0530 [UpgradeWizard] - at unlinkUWTempFiles()
Wed, 05 Oct 2016 00:17:02 +0530 [UpgradeWizard] - finished!
Wed, 05 Oct 2016 00:17:02 +0530 [UpgradeWizard] - resetting $_SESSION
Wed, 05 Oct 2016 00:18:07 +0530 [UpgradeWizard] - setting session variablesā¦
Wed, 05 Oct 2016 00:18:07 +0530 [UpgradeWizard] - [At systemCheck.php]
Wed, 05 Oct 2016 00:18:07 +0530 [UpgradeWizard] - Starting file permission checkā¦
Wed, 05 Oct 2016 00:18:18 +0530 [UpgradeWizard] - Finished file permission check.
Wed, 05 Oct 2016 00:18:18 +0530 [UpgradeWizard] - Starting database permissions checkā¦
Wed, 05 Oct 2016 00:18:18 +0530 [UpgradeWizard] - Checking CREATE TABLE permissionsā¦
Wed, 05 Oct 2016 00:18:18 +0530 [UpgradeWizard] - Checking INSERT INTO permissionsā¦
Wed, 05 Oct 2016 00:18:18 +0530 [UpgradeWizard] - Checking UPDATE TABLE permissionsā¦
Wed, 05 Oct 2016 00:18:18 +0530 [UpgradeWizard] - Checking SELECT permissionsā¦
Wed, 05 Oct 2016 00:18:18 +0530 [UpgradeWizard] - Checking DELETE FROM permissionsā¦
Wed, 05 Oct 2016 00:18:18 +0530 [UpgradeWizard] - Checking ALTER TABLE ADD COLUMN permissionsā¦
Wed, 05 Oct 2016 00:18:18 +0530 [UpgradeWizard] - Checking ALTER TABLE CHANGE COLUMN permissionsā¦
Wed, 05 Oct 2016 00:18:18 +0530 [UpgradeWizard] - Checking ALTER TABLE DROP COLUMN permissionsā¦
Wed, 05 Oct 2016 00:18:18 +0530 [UpgradeWizard] - Checking DROP TABLE permissionsā¦
Wed, 05 Oct 2016 00:18:18 +0530 [UpgradeWizard] - No permissions errors found!
Wed, 05 Oct 2016 00:18:18 +0530 [UpgradeWizard] - Finished database permissions check.
Wed, 05 Oct 2016 00:18:43 +0530 [UpgradeWizard] - setting session variablesā¦
Wed, 05 Oct 2016 00:18:43 +0530 [UpgradeWizard] - At upload.php
Wed, 05 Oct 2016 00:18:44 +0530 [UpgradeWizard] - finding new files for upgrade
Wed, 05 Oct 2016 00:18:44 +0530 [UpgradeWizard] - *** UW using [ ] as source for patch files.
Wed, 05 Oct 2016 00:21:23 +0530 [UpgradeWizard] - setting session variablesā¦
Wed, 05 Oct 2016 00:21:23 +0530 [UpgradeWizard] - At upload.php
Wed, 05 Oct 2016 00:21:23 +0530 [UpgradeWizard] - running upload
Wed, 05 Oct 2016 00:21:27 +0530 [UpgradeWizard] - File uploaded to upload://SuiteCRM-Upgrade-7.5.x-to-7.6.7.zip
Wed, 05 Oct 2016 00:21:27 +0530 [UpgradeWizard] - extracting manifest.
Wed, 05 Oct 2016 00:21:27 +0530 [UpgradeWizard] - validating manifest.php file
Wed, 05 Oct 2016 00:21:27 +0530 [UpgradeWizard] - copying manifest.php to final destination.
Wed, 05 Oct 2016 00:21:27 +0530 [UpgradeWizard] - zip file moved to [SuiteCRM-Upgrade-7.5.x-to-7.6.7.zip]
Wed, 05 Oct 2016 00:21:49 +0530 [UpgradeWizard] - updating UpgradeWizard code: include/Localization/Localization.php
Wed, 05 Oct 2016 00:21:49 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/uw_utils.php
Wed, 05 Oct 2016 00:21:49 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/upgradeMetaHelper.php
Wed, 05 Oct 2016 00:21:49 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/language/en_us.lang.php
Wed, 05 Oct 2016 00:21:49 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/end.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/commit.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/SugarMerge/SugarMerge.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: include/Localization/Localization.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/uw_utils.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/upgradeMetaHelper.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/language/en_us.lang.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/end.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/commit.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/SugarMerge/SugarMerge.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: include/Localization/Localization.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: include/Localization/Localization.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: ModuleInstall/PackageManager/PackageManager.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: ModuleInstall/PackageManager/PackageController.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: ModuleInstall/PackageManager/ListViewPackages.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: ModuleInstall/ModuleInstaller.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/uw_utils.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/upgradeMetaHelper.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/language/en_us.lang.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/end.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/commit.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/SugarMerge/SugarMerge.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: include/Localization/Localization.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/uw_utils.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/upgradeMetaHelper.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/language/en_us.lang.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/end.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/commit.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/SugarMerge/SugarMerge.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: include/Localization/Localization.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: include/Localization/Localization.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: ModuleInstall/PackageManager/PackageManager.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: ModuleInstall/PackageManager/PackageController.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: ModuleInstall/PackageManager/ListViewPackages.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: ModuleInstall/ModuleInstaller.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: include/javascript/yui/build/yuiloader/yuiloader.js
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: include/javascript/yui/build/yuiloader/yuiloader-min.js
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: include/javascript/yui/build/yuiloader-dom-event/yuiloader-dom-event.js
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: include/javascript/yui/build/utilities/utilities.js
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: include/Localization/Localization.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: include/upload_file.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: include/upload_file.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - updating UpgradeWizard code: include/utils/sugar_file_utils.php
Wed, 05 Oct 2016 00:21:50 +0530 [UpgradeWizard] - finding new files for upgrade
Can you please help ? it is very common problem of all users who have installed suiteCRM but none is finding the solution for same