Upgrade wizard no more working

SuiteCRM Forum - English Language SuiteCRM General Discussion
1

Hi all, The upgrade wizard is no more working and ends on an ERROR 500 - INTERNAL SERVER ERROR.
How can I handle this ?
Friendly,
Rob.

2

Internal server error means an error at php/web server (apache/iis) layer.
Double check the respective log files.

Regards

3

As per my knowledge, the “Internal Server Error” can only be solved by fixes to the Web server software so please check the link between PHP and web server.
so You have to find out first what it is complaining about…

4

Hello,
Take a look at this php_errors.log

5

Due to some recent upgrader bugs, it also helps if you manually delete the cache/upgrades/temp directory between attempts. It fills up, and makes the problem worse each time.

6

Not many people appear to read release notes do they? :laughing: - Debugging steps for use in upgrade version prior to 7.11.11 and 7.10.23

@zicrob The 500 error sounds like issue 2, following the instructions should help you out! If not let me know and well start debugging with you :slight_smile:

7

It permitted to display the first page, but then after, the 500 error took place again.
Thank tou anyway.

8

Thanks but it does not work. I’m back to 500 (tried 3 times)

9

No fatal error but this :
Thu, 27 Feb 2020 04:00:26 -0800 [UpgradeWizard] - Upgrade started. At start.php
Thu, 27 Feb 2020 04:00:26 -0800 [UpgradeWizard] - at unlinkUWTempFiles()
Thu, 27 Feb 2020 04:00:26 -0800 [UpgradeWizard] - finished!
Thu, 27 Feb 2020 04:00:26 -0800 [UpgradeWizard] - resetting $_SESSION
Thu, 27 Feb 2020 04:00:37 -0800 [UpgradeWizard] - setting session variables…
Thu, 27 Feb 2020 04:00:37 -0800 [UpgradeWizard] - [At systemCheck.php]
Thu, 27 Feb 2020 04:00:37 -0800 [UpgradeWizard] - Starting file permission check…
Thu, 27 Feb 2020 04:06:12 -0800 [UpgradeWizard] - setting session variables…
Thu, 27 Feb 2020 04:06:12 -0800 [UpgradeWizard] - [At systemCheck.php]
Thu, 27 Feb 2020 04:06:12 -0800 [UpgradeWizard] - Starting file permission check…
Thu, 27 Feb 2020 04:08:16 -0800 [UpgradeWizard] - setting session variables…
Thu, 27 Feb 2020 04:08:16 -0800 [UpgradeWizard] - [At systemCheck.php]
Thu, 27 Feb 2020 04:08:16 -0800 [UpgradeWizard] - Starting file permission check…
Thu, 27 Feb 2020 04:10:46 -0800 [UpgradeWizard] - setting session variables…
Thu, 27 Feb 2020 04:10:46 -0800 [UpgradeWizard] - [At systemCheck.php]
Thu, 27 Feb 2020 04:10:46 -0800 [UpgradeWizard] - Starting file permission check…

10

Aww well, that is a shame to hear, time to get to work then :wrench:

Could you confirm your upgrade version start and finish please :slight_smile:
Along with the PHP Version and Host your using (Apache etc) :+1:

11

Well, thank all of you. I finally succeed to update SuiteCRM. I had to ctrl+F5 several times and go back one time. Frightening… I had a new error : ERR_CACHE_MISS

1 Like
12

And also check your php.ini settings for

  • max_execution_time
  • memory_limit
  • max_upload_size
  • max_post_size

Especially the first one - I bet you have an error in php_errors.log mentioning that limit.