Upgrade to 7.9.0 failed

[ferdinand.wolfram]

Please hellp

[pgr]

There is something wrong in your screenshot, it should be showing the SuiteCRM version above the SugarCRM version.

Do you know which version of SuiteCRM you’re currently running?

Which exact package are you trying to apply for this upgrade?

What do you have in you SuiteCRM root directory, inside a file called suitecrm_version.php? Mine has this:

<?php
if (!defined('sugarEntry') || !sugarEntry) {
    die('Not A Valid Entry Point');
}

$suitecrm_version      = '7.9.3';
$suitecrm_timestamp    = '2017-07-17 17:00';

[ferdinand.wolfram]

Hi,

sorry - somehow my text, which I ve written is missing.

I tried to update my SuiteCRM Installation from 7.8.1 to 7.9.0.

But the Update failed.

The Update-Process started to restore the Backup.

But the Result is, my system has no version number.

Now, when I try to install a update again it’s not possible to upload the package.

The error message says, the update is incompatible.

I’ve tried all available packages, but always the same error.

Can sombody help me ?

[pgr]

Can you share the full contents of upgradeWizard.log?

You didn’t say what your suitecrm_version.php has. Does it even exist?

[ferdinand.wolfram]

There’s no file in my Folder which is called suitecrm_version.php

I’ve only sugar_version.php

cat sugar_version.php

<?php if(!defined('sugarEntry') || !sugarEntry) die('Not A Valid Entry Point'); /********************************************************************************* * SugarCRM Community Edition is a customer relationship management program developed by * SugarCRM, Inc. Copyright (C) 2004-2013 SugarCRM Inc. * * This program is free software; you can redistribute it and/or modify it under * the terms of the GNU Affero General Public License version 3 as published by the * Free Software Foundation with the addition of the following permission added * to Section 15 as permitted in Section 7(a): FOR ANY PART OF THE COVERED WORK * IN WHICH THE COPYRIGHT IS OWNED BY SUGARCRM, SUGARCRM DISCLAIMS THE WARRANTY * OF NON INFRINGEMENT OF THIRD PARTY RIGHTS. * * This program is distributed in the hope that it will be useful, but WITHOUT * ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS * FOR A PARTICULAR PURPOSE. See the GNU Affero General Public License for more * details. * * You should have received a copy of the GNU Affero General Public License along with * this program; if not, see http://www.gnu.org/licenses or write to the Free * Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA * 02110-1301 USA. * * You can contact SugarCRM, Inc. headquarters at 10050 North Wolfe Road, * SW2-130, Cupertino, CA 95014, USA. or at email address contact@sugarcrm.com. * * The interactive user interfaces in modified source and object code versions * of this program must display Appropriate Legal Notices, as required under * Section 5 of the GNU Affero General Public License version 3. * * In accordance with Section 7(b) of the GNU Affero General Public License version 3, * these Appropriate Legal Notices must retain the display of the "Powered by * SugarCRM" logo. If the display of the logo is not reasonably feasible for * technical reasons, the Appropriate Legal Notices must display the words * "Powered by SugarCRM". ********************************************************************************/ $sugar_version = '6.5.24'; $sugar_db_version = '6.5.24'; $sugar_flavor = 'CE'; $sugar_build = '509'; $sugar_timestamp = '2016-07-14 06:10AM'; ?>

[ferdinand.wolfram]

Oh I think, somtimes, just the right questions are necessary…

I restored my old suitecrm_version.php and tried to install the Update from 7.8.0 => 7.9.2

Now everythings works great again

[pgr]

I’m really glad to hear that!