Good afternoon,
I tried a 7.1.5 to 7.2.1 upgrade today. Everything went fine until the very last step where I pressed next and I got the following message.
Warning: include_once(/home/crmlocally/public_html) [function.include-once]: failed to open stream: No such file or directory in /home/crmlocally/public_html/include/SubPanel/SubPanelDefinitions.php on line 499
Warning: include_once() [function.include]: Failed opening ‘’ for inclusion (include_path=’/home/crmlocally/public_html:/home/crmlocally/public_html/include/HTMLPurifier/standalone:/home/crmlocally/public_html/include/…:.:/usr/lib/php:/usr/local/lib/php:modules/AOD_Index/Lib’) in /home/crmlocally/public_html/include/SubPanel/SubPanelDefinitions.php on line 499
Fatal error: Class name must be a valid object or a string in /home/crmlocally/public_html/include/SubPanel/SubPanelDefinitions.php on line 500
Then, when I logged in, all the menu’s background color went away, the calendar went blank, and it appeared that nothing took (the 7.2 look was not there). So, I went back to see if I could upgrade again, and the upgrade wizard showed that the package had already been installed and would not allow me to re-upload. So I had to revert back to my backup.
Any ideas?
As a note, I took an install of 7.1.1 that I had done in May of 2014, with zero changes to the out of the box install, and got the following error.
Warning: include_once(/home/olcrm/public_html/toppriority) [function.include-once]: failed to open stream: No such file or directory in /home/olcrm/public_html/toppriority/include/SubPanel/SubPanelDefinitions.php on line 499
Warning: include_once() [function.include]: Failed opening ‘’ for inclusion (include_path=’/home/olcrm/public_html/toppriority:/home/olcrm/public_html/toppriority/include/HTMLPurifier/standalone:/home/olcrm/public_html/toppriority/include/…:.:/usr/lib/php:/usr/local/lib/php:modules/AOD_Index/Lib’) in /home/olcrm/public_html/toppriority/include/SubPanel/SubPanelDefinitions.php on line 499
Fatal error: Class name must be a valid object or a string in /home/olcrm/public_html/toppriority/include/SubPanel/SubPanelDefinitions.php on line 500
We see exactly the same here, upgrade from 7.1.4 to 7.2.1.
PHP Warning: include_once(/var/www/html/suitecrm): failed to open stream: No such file or directory in /var/www/html/suitecrm/include/SubPanel/SubPanelDefinitions.php on line 502, referer: http://suitecrm.blahblah.com/suitecrm/index.php?module=UpgradeWizard&action=index
PHP Warning: include_once(): Failed opening ‘’ for inclusion (include_path=’/var/www/html/suitecrm:/var/www/html/suitecrm/include/HTMLPurifier/standalone:/var/www/html/suitecrm/include/…:.:/usr/share/pear:/usr/share/php:modules/AOD_Index/Lib’) in /var/www/html/suitecrm/include/SubPanel/SubPanelDefinitions.php on line 502, referer: http://suitecrm.blahblah.com/suitecrm/index.php?module=UpgradeWizard&action=index
PHP Fatal error: Class name must be a valid object or a string in /var/www/html/suitecrm/include/SubPanel/SubPanelDefinitions.php on line 503, referer: http://suitecrm.blahblah.com/suitecrm/index.php?module=UpgradeWizard&action=index
File does not exist: /var/www/html/suitecrm/cache/jsLanguage/en_us.js, referer: http://suitecrm.blahblah.com/suitecrm/index.php
File does not exist: /var/www/html/suitecrm/cache/jsLanguage/UpgradeWizard/en_us.js, referer: http://suitecrm.blahblah.com/suitecrm/index.php
In order to fix this we had to continually run the following as it seemed like every file was having it’s owner set to root:root
chown -R apache:apache /var/www/html/suitecrm/*
After each file error we then went back in to the upgrade wizard and the next step was run, then chown’d again.
We then had to do this again when running the repairs as we got variations this error.
PHP Fatal error: sugar_file_put_contents_atomic() : fatal rename failure ‘/tmp/tempXMmZHV’ -> ‘cache/modules/UserPreferences/UserPreferencevardefs.php’ in /var/www/html/suitecrm/include/utils/sugar_file_utils.php on line 190
and this
PHP Fatal error: sugar_file_put_contents_atomic() : fatal rename failure ‘/tmp/temp8lJt8U’ -> ‘cache/modules/Trackers/Trackervardefs.php’ in /var/www/html/suitecrm/include/utils/sugar_file_utils.php on line 190, referer: http://suitecrm.blahblah.com/suitecrm/index.php?module=UpgradeWizard&action=index
Mark.