Upgrade SugarCRM 6.5.20 (CE) to "SuiteCRM-7.1.6 Service.zip"

Hi all.

I am relatively new to the CRM space and would like to implement a CRM for running my IT Professional Services business.

I have settled on SugarCRM CE 6.5.20 and it’s running on a Windows 7 64Bit Pro System.
The install has worked successfully.

Install used was : sugarcrm-CE-6.5.20-windows-installer.exe

I have now discovered that the CE is somewhat limited and have upgrade to SuiteCRM 7.1.6 using the “SugarCE Migration 6.5.x to SuiteCRM 7.1.6.zip”

I performed the upgrade using the Upgrade Wizard process.

This worked successfully and I am happy with the outcome.

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I have seen on the SuiteCRM site that there is a Services package “SuiteCRM-7.1.6 Service.zip”

  1. Is this package any different to the features that are installed with “SugarCE Migration 6.5.x to SuiteCRM 7.1.6.zip”.

  2. What additional features / functions will be visible if the “SuiteCRM-7.1.6 Service.zip” package is installed?

  3. How do I go about installing “SuiteCRM-7.1.6 Service.zip” now that I have used “SugarCE Migration 6.5.x to SuiteCRM 7.1.6.zip”

I have tried using the upgrade wizard in an attempt to install the “SuiteCRM-7.1.6 Service.zip” package and comes up with an error uploading the zip file.

I also tried to install the “SuiteCRM-7.1.6 Service.zip” package prior to installing the “SugarCE Migration 6.5.x to SuiteCRM 7.1.6.zip” and also failed.

What am I missing?

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I would also like to know how to implement a “customer call logging” service portal for logging their support service calls.
I have seen the joomla addin.
Would this be a place to start.

This would require Joomla to be installed on the web server / apache environment, then the ability to have this plugin talk to joomla and suiteCRM - is this correct?

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Thanks
Gerry

You have to use the migration package from SugarCRM CE to SuiteCRM, you cannot install the SuiteCRM 7.1.6 service pack ontop of SugarCRM CE.

On your plugin, it sounds like you need to utilise either REST or SOAP API’s to post/read data from/to SuiteCRM.

Thanks,

Will.

Thanks Will.

I already have a working upgrade from SugarCRM to SuiteCRM using “SugarCE Migration 6.5.x to SuiteCRM 7.1.6.zip”.

Q1 - Ok - So how do I go about install " “SuiteCRM-7.1.6 Service.zip” ?

Q2 - Not sure I understand what you mean by “utilise either REST or SOAP API’s to post/read data from/to SuiteCRM”

Rgds
Gerry

Hi Gerry,

  1. If you use the migration package in Admin -> Upload Wizard, then you will already be running 7.1.6, so will not need to install the service zip.

  2. See the web services documentation.

Thanks,

Will.