upgrade stops at step 4 in suite 7.4.1 PLEASE HELP

📦 Install & Upgrade Help
1

upgrade stops at step 4.

apparently the upgrade process ended (see log) but I still have the screen upgrade scripts in progress …

someone can help me urgently please?

Thu, 12 Nov 2015 10:57:50 +0000 [UpgradeWizard] - include / images / sugarcrm_login.png
Thu, 12 Nov 2015 10:57:50 +0000 [UpgradeWizard] - custom / modules / Home / about.php
Thu, 12 Nov 2015 10:57:50 +0000 [UpgradeWizard] - custom / modules / Home / AboutSugar.php
Thu, 12 Nov 2015 10:57:50 +0000 [UpgradeWizard] - modules / Documents / Popup.php
Thu, 12 Nov 2015 10:57:50 +0000 [UpgradeWizard] - modules / Documents / Popup_picker.html
Thu, 12 Nov 2015 10:57:50 +0000 [UpgradeWizard] - modules / Documents / Popup_picker.php
Thu, 12 Nov 2015 10:58:43 +0000 [UpgradeWizard] - Cleaning up the session. Goodbye.
Thu, 12 Nov 2015 10:58:43 +0000 [UpgradeWizard] - at unlinkUWTempFiles ()
Thu, 12 Nov 2015 10:58:47 +0000 [UpgradeWizard] - finished!
Thu, 12 Nov 2015 10:58:47 +0000 [UpgradeWizard] - Cleaning up the session. Goodbye.
Thu, 12 Nov 2015 10:58:47 +0000 [UpgradeWizard] - resetting $ _SESSION

2

Hi,

Set the permissions on your instance according to the following before upgrading:

sudo chown -R <user>:<group> .
sudo chmod -R 755 .
sudo chmod -R 775 cache custom modules themes data upload config_override.php

and replace and with the Apache/IIS user and their Group.

For Example, Ubuntu users will likely have www-data as both, so the command will be:
sudo chown -R www-data:www-data .

After this, it is recommended to make the following changes in your php.ini, to ensure that upgrades go without issue:
Set post_max_size to at least 60MB
Set upload_max_filesize settings to at least 60MB
Set max_input_time to a large number
Set memory_limit to 256MB
After this, Restart your Apache/IIS service.

Try the upgrade after making these changes.

3

hi John,

Thank you for your answer.

I have a shared hosting and I can not change “and replace and with the Apache / IIS user and Their Group” as you recommend …
all other suggestions were verified before the upgrade.

after two hours I refresh the browser and almost everything works but in an unstable manner.

In addition, one of the new features of version 7.4 Purchased products, is not functional and can not find a table in the database.

by the way, in off topic, it will be possible to arrange the data structure and suitcrm tables relations 7.4?

tks