Upgrade from SuiteCRM 6.5.15 to 7.0.2

📦 Install & Upgrade Help
1

Hi,

I have downloaded the upgrade zip and then go through the Upgrade Wizard, select the downloaded zip and then click Upload.

After a short wait I go back to the Home screen.

I am just about to install 7.0.2 from scratch as I only have limited data, unless this is an easy fix?

Thanks

Steve

2

Hi Steve,

Have you tried modifying your upload_max_filesize in your php.ini? Is your upload_max_filesize value large enough to accommodate the upgrade file?

Thanks,

Will.

3

Updated upload_max_filesize to 32M, restarted Apache and still no joy I’m afraid.

Screen shot of part of phpinfo() attached…

4

Hi Steve,

Does the CRM just hang after you click upload and redirect you? Are there any errors in your sugarcrm.log?

Thanks,

Will.

5

Doesn’t hang, but goes back to the main screen.

I have removed all of my modified modules, nothing in sugarcrm.log but upgradeWizard.log has entries, on attachment, which seem to show a problem with one of my modules…

6

Hi Steve,

Can this module be removed? Have you tried removing it then performing the upgrade? Have you backed up/is it an installable module that you can re-install if you remove it?

Thanks,

Will.

7

I must have mucked up something while changing things, I haven’t got that much data so I’m going to go for a clean install.

ANything on modification best practices would be appreciated.

Thanks

8

Hi Steve,

Any modifications you make to SugarCRM/SuiteCRM should ideally be upgrade-safe. You can make upgrade-safe changes via the custom directory.

Thanks,

Will.