Upgrade From 7.9.x to 7.10.5 the screen goes to home screen , after the upload of package

📦 Install & Upgrade Help
1

Hi
My current version of suite crm is 7.9.17.
i have downloaded the upgrade installer from the website 7.9.x to 7.10.5

in upgrade wizard, after the system chek.
when everyting is passed.
it asks for Module upload upgrade package. on selecting package , it completes 100% of the package.
And goes to the home screen.

it doesnt go to the next step.

What can be the issue?

2

Check if you have generous values in your php.ini for:

  • memory limit (I suggest 512MB)
  • max_execution_time (120 seconds)
  • max_upload_size (20MB)

Then check your logs:

  • upgradeWizard.log
  • suitecrm.log
  • php_errors.log
3

Thanx For Ur Guidance.
I have done required settings, am attaching the screen shot here. Is this setting Correct?

Also, Have gone through the Logs. I am not able to trace anything from there…

I tried uploading individual release. like 7.10.0

in the system chek, it passes everything.

at upload of file, it completes the process, and comes back to the homescreen.

is there anything else , you can suggest

4

Thanx For Ur Guidance.
I have done required settings, in admin , settings, advanced settings .
Can you guide , how to set- the memory size and time.

Also, Have gone through the Logs. I am not able to trace anything from there…

I tried uploading individual release. like 7.10.0

in the system chek, it passes everything.

at upload of file, it completes the process, and comes back to the homescreen.

is there anything else , you can suggest

5

Might be a permissions issue. Seems like the file is uploaded but then cannot be accessed. Perhaps do a repair within the admin interface and a chown and chmod at the file system level to set the permissions if they are not what they are supposed to be.

6

Apart from charleskdavis’ good advice, make sure you find you php.ini so you can set the memory_limit etc. there.

And don’t install 7.10.0, install 7.10.4 or 7.10.6 if it comes out meanwhile.