Upgrade from 7.9.6 to 7.9.12

When I try to upgrade to the latest release I get an Incompatible message (attached). It doesn’t give much for debug info.

My config.php has a sugar_version of 6.5.24 and a suitecrm_version of 7.9.6.
Oddly, my sugar_version.php file has a sugar_version of 6.5.25 with a sugar_build of 344.

No idea why the two are out of sync. The upgradeWizard.log doesn’t have a lot to key from:

Wed, 07 Feb 2018 19:08:21 -0600 [UpgradeWizard] - setting session variables…
Wed, 07 Feb 2018 19:08:21 -0600 [UpgradeWizard] - At upload.php
Wed, 07 Feb 2018 19:08:21 -0600 [UpgradeWizard] - running upload
Wed, 07 Feb 2018 19:08:21 -0600 [UpgradeWizard] - File uploaded to upload://SuiteCRM-Upgrade-7.9.x-to-7.9.12.zip
Wed, 07 Feb 2018 19:08:21 -0600 [UpgradeWizard] - extracting manifest.
Wed, 07 Feb 2018 19:08:21 -0600 [UpgradeWizard] - validating manifest.php file
Wed, 07 Feb 2018 19:08:21 -0600 [UpgradeWizard] - finding new files for upgrade
Wed, 07 Feb 2018 19:08:21 -0600 [UpgradeWizard] - *** UW using [ ] as source for patch files.

I tried to upgrade last week with 7.9.11 but received the same incompatibility error.
Any suggestions on where the issue might be? I’m out of ideas.


Can you rename the “upload/upgrades” directory to something else, to clear up any left-overs from previous attempts?

Then make sure your permissions are correct on the “upload” directory, try again, and tell me what you see in UpgradeWizard.log and in php_errors.log

Also, I just remembered many people got this error some time ago because they were using incomatible (old) PHP versions: check


You need to have at least 5.5, and you should really advance to 7.0, much faster and safer.

pgr, thanks for pointing me in the right direction. It looks like I got a little too careless cleaning up old log files and deleted the suitecrm_version.php file. The upgrade went smooth after replacing that file.

Thanks again,