Hello All,
I have a problem when upgrade 7.10 to 7.11,
" Database failure. Please refer to suitecrm.log for details. "
Logs are ;
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Mysqli_query failed.
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Query Failed: CREATE TABLE temp (id varchar(36)): MySQL error 2006: MySQL server has gone away
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Checking privileges: MySQL error 2006: MySQL server has gone away
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Mysqli_query failed.
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Query Failed: INSERT INTO temp (id) VALUES (‘abcdef0123456789abcdef0123456789abcd’): MySQL error 2006: MySQL server has gone away
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Checking privileges: MySQL error 2006: MySQL server has gone away
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Mysqli_query failed.
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Query Failed: UPDATE temp SET id = ‘100000000000000000000000000000000000’ WHERE id = ‘abcdef0123456789abcdef0123456789abcd’: MySQL error 2006: MySQL server has gone away
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Checking privileges: MySQL error 2006: MySQL server has gone away
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Mysqli_query failed.
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Query Failed: SELECT id FROM temp WHERE id=‘100000000000000000000000000000000000’ LIMIT 0,1: MySQL error 2006: MySQL server has gone away
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Get One Failed:SELECT id FROM temp WHERE id=‘100000000000000000000000000000000000’: MySQL error 2006: MySQL server has gone away
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Mysqli_query failed.
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Query Failed: DELETE FROM temp WHERE id = ‘100000000000000000000000000000000000’: MySQL error 2006: MySQL server has gone away
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Checking privileges: MySQL error 2006: MySQL server has gone away
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Mysqli_query failed.
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Query Failed: ALTER TABLE temp add COLUMN test varchar(50) NULL : MySQL error 2006: MySQL server has gone away
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Checking privileges: MySQL error 2006: MySQL server has gone away
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Mysqli_query failed.
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Query Failed: ALTER TABLE temp modify COLUMN test varchar(100) NULL : MySQL error 2006: MySQL server has gone away
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Checking privileges: MySQL error 2006: MySQL server has gone away
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Mysqli_query failed.
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Query Failed: ALTER TABLE temp drop COLUMN test: MySQL error 2006: MySQL server has gone away
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Checking privileges: MySQL error 2006: MySQL server has gone away
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Mysqli_query failed.
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Query Failed: DROP TABLE IF EXISTS temp: MySQL error 2006: MySQL server has gone away
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Checking privileges: MySQL error 2006: MySQL server has gone away
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Mysqli_query failed.
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Query Failed: SELECT version() version LIMIT 0,1: MySQL error 2006: MySQL server has gone away
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Get One Failed:SELECT version() version: MySQL error 2006: MySQL server has gone away
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Mysqli_query failed.
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Query Failed: SELECT id FROM upgrade_history ORDER BY date_entered desc: MySQL error 2006: MySQL server has gone away
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Exception handling in /home/isodoort/public_html/crm/include/MVC/Controller/SugarController.php:400
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] Exception in Controller: Veritabanı sorunu. Ayrıntılı bilgi almak için sugarcrm.log dosyasına bakın.
Fri Jan 18 07:01:44 2019 [9028][1][FATAL] backtrace:
#0 ***/crm/include/database/DBManager.php(353): sugar_die(‘Veritaban\xC4\xB1 sor…’)
#1 ***/crm/include/database/DBManager.php(328): DBManager->registerError(’ Query Failed: …’, ’ Query Failed: …’, true)
#2 ***/crm/include/database/MysqliManager.php(179): DBManager->checkError(’ Query Failed: …’, true)
#3 ***/crm/data/SugarBean.php(5501): MysqliManager->query(‘SELECT id FROM …’, true)
#4 ***/crm/modules/Administration/UpgradeHistory.php(175): SugarBean->build_related_list(‘SELECT id FROM …’, Object(UpgradeHistory))
#5 ***/crm/modules/Administration/UpgradeHistory.php(170): UpgradeHistory->getList(‘SELECT id FROM …’)
#6 ***/crm/modules/UpgradeWizard/index.php(311): UpgradeHistory->getAll()
#7 ***/crm/include/MVC/View/SugarView.php(818): include_once(’/home/isodoort/…’)
#8 ***/crm/include/MVC/View/views/view.classic.php(72): SugarView->includeClassicFile(’/home/isodoort/…’)
#9 ***/crm/include/MVC/View/SugarView.php(211): ViewClassic->display()
#10 /crm/include/MVC/Controller/SugarController.php(435): SugarView->process()
#11/crm/include/MVC/Controller/SugarController.php(375): SugarController->processView()
#12 ***/crm/include/MVC/SugarApplication.php(113): SugarController->execute()
#13 ***/crm/index.php(52): SugarApplication->execute()
#14 {main}
how can i solve ?
Could you help me ?