So, I am typing text in the below box and clicking on SAVE. Then, I am getting a entered text but it is showing undefined. Also, in database it is storing as undefined.
1
What custom fields do you have in the cases_cstm db table?
I’ve seen this behaviour in a separate post but it was reported there that it was a DB Schema miss match that was causing the ‘undefined’ check everything matches there?
2
Also the fields internal update, and update text field - is this on your detail view layout - if they are remove them from the detail view
“Updates - Text” field which usually is only on editview. If it’s on detailview too the field will be added on DetailView. The detailview page will have 2 id with same name “update_text”.
(could cause an undefined)