Undefined issue in Reports and a few undefined buttons scattered around

📦 Install & Upgrade Help
1

Hi I have now got the system fully installed and working in the most part but have an issue with the reports which I cannot resolve and also have a few ‘undefined’ buttons at various points around the system, such as in SMTP connection failure and parts of the Campaigns set-up.

Installation is based upon WAMP on a Windows 10 platform.
PHP 7.4.33
Apache 2.4.54.2
MySQL 8.0.31
These are all compatible according to the SuiteCRM 8.x compatibility matrix. we are running v8.2

Below is a scree I get on trying to run a report. The report does run OK and results are found scrolling way down after the errors. Setting up a report also has multiple columns with 'undefined ’ headings which probably is related.

SuiteCRM Undefined
SuiteCRM Undefined1199×597 46.1 KB

I have read and completed the rebuild of the .htaccess files and done a quick rebuild in Repair under Admin. On Windows, permissions are normally not an issue but if they are, I am at a loss as to what I need to change to stop this.

The system runs really well otherwise, with the exception of setting up SMTP email for sending mail via Office 365. We have tried everything on this without success and will revert to running targeted reports and exporting these and doing bulk email (1-50 max) via Word mail-merge. This is a little bit of a backward step but we can’t really spend much more time trying to sort out this issue having tried everything we can find or think of. However, this is why sorting the Reports issue is so important.

Any help on the undefined errors greatly appreciated, as this will complete our install.

Anything on SMTP a real bonus if we can fix it.

Many thanks for what is a really good system bar a few niggles, which really ramp up the time spent getting a clean install.

2

So, I have fixed the Undefined issues and Reports is now clean. This was I think due to not closing down and restarting the WAMP services after I updated the PHP appache .ini file, which still had error reporting switched on for errors and display errors.

Now I just have these annoying ‘undefined’ columns when you create a new report. The conditions tab has the same thing and it occurs elsewhere in the app , which I am sure is all linked. Any pointers gratefully received. See screen example below

Undefined Headings and buttons
Undefined Headings and buttons1037×355 11.7 KB

Getting there slowly. I also noticed that on the Reports drop down for the Contacts table. there is no access to the e-mail field, which is odd, as this would be a main item if you wish to export records. I can sort this myself I would think.

Thanks for all help received so far.

3

I’m having the same issue with ‘undefined’ column headers on reports. Did you ever figure it out?

4

@stephhope I did. This was thanks to user @synk.

"I was struggling with the same problem.

In the .htacces file of the directory public/legacy/ a slash was missing.

In my case I changed in row 22
RewriteBase /suitecrm/publiclegacy/
to
RewriteBase /suitecrm/public/legacy/ "

Note, the line number may not be exactly the same and the path may be slightly different depending upon the install, however, this solved my final problem and the system has run well ever since.

I hope this helps.

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