When I try to log in to Sugar CRM I get the following message: âYou must specify a valid user and passwordâ
While my credentials are correct. I could see that when I delete the SuitePImproved cookie the connection works.
Then I disconnect I try to connect and it is again impossible to connect. For the connection to work I must systematically delete the suitePImproved cookie.
I am using version 6.5.13.
Should I update it?
Should I go into the code and remove the piece of code that generates the creation of the SuitePImproved cookie? if so, where is it?
You didnât say your version of SuiteCRM, this is important (you just gave your version of the SugarCRM code inside SuiteCRM).
There was a known issue with logins failing for people using SuitePImproved. The developer even put out a new version.
For the newer SuiteCRM versions, you probably donât need SuitePImproved. Many similar changes (reduced spacing, added contrast) have already been put into the main code.
Thank you for your answer I use version 6.5.13 it seems to me. Where else can I check the version I use?
The name of the folder is: / Suga rCE-Full-6.5.13 so I think itâs 6.5.13
These are the Forums for SuiteCRM, not SugarCRM. We forked about 4 years ago.
You can check the version on the top-right menu, there is an âaboutâ option.
SuiteCRM versions are normally expressed as
SuiteCRM Version 7.10.11
Sugar Version 6.5.25 (Build 344)
⌠to indicate also the version of the underlying SugarCRM code. But the most relevant part for me is that â7.10.11â.
Your folder name might not mean much: if it was originally installed with that name, but then you upgraded the software from inside the app, you advance your version. The âAboutâ box is a better way to check.
If you really are running SugarCRM, not SuiteCRM, then you should search for their Forums (and seriously consider upgrading to SuiteCRM).
yes, I tried on other browsers and there is no change. I looked at the console and I see all these messages, when I click on the other buttons:
login.js?v=mtBs-NlUjSquKfu08rlf-A:46 Uncaught TypeError: Cannot set property âsrcâ of null
at toggleDisplay (login.js?v=mtBs-NlUjSquKfu08rlf-A:46)
at HTMLDivElement.onclick (index.php?module=Users&action=Login:169)
login.js?v=mtBs-NlUjSquKfu08rlf-A:44 Uncaught TypeError: Cannot set property âsrcâ of null
at toggleDisplay (login.js?v=mtBs-NlUjSquKfu08rlf-A:44)
at HTMLDivElement.onclick (index.php?module=Users&action=Login:169)
recaptcha_ajax.js:186 Uncaught TypeError: Cannot set property âvalueâ of null
at Object._set_challenge_internal (recaptcha_ajax.js:186)
at Object._set_challenge (recaptcha_ajax.js:185)
at Object.finish_reload (recaptcha_ajax.js:185)
at VM388 reload:1
recaptcha_ajax.js:186 Uncaught TypeError: Cannot set property âvalueâ of null
at Object._set_challenge_internal (recaptcha_ajax.js:186)
at Object._set_challenge (recaptcha_ajax.js:185)
at Object.finish_reload (recaptcha_ajax.js:185)
at reload?c=SHUTDOWN&k=SHUTDOWN&reason=a&type=audio&new_audio_default=1:1
Youâll have to ask the SuiteP Improved theme author why itâs not working. I know there was one of our upgrades that broke his theme, but it was promplty fixed and a new version came out. Are using the latest SuitePImproved?
Any way, we did reduce the spacing in our Themes lately, so the idea is to make SuiteP Improved unnecessary. Iâm a fan of lower spacing myself.
About ReCaptcha, it is a feature I simply never tried, sorry. Youâll have to figure out what that help text means and try to make it work. (It would be great if other people who are using Recaptcha could come into this discussion and help out!)
Also, I see that Recaptcha now belongs to Google. Maybe something changedâŚ