Currently running on 7.10 and have been unable to save my outbound email credentials.
To expand on this, I am able to send the test email, however when I click ‘save’ the account is no longer able to authenticate. Attempting to send a test email returns “Error:SMTP Error: Could not authenticate.” unless I re-enter the password, which really gets me no where.
Is anyone familiar with a work around? I tried a “patch” proposed by a member on these forums to no avail.
I was using Admin < Outbound Email and editing the account there. I believe my issue was localized to that instance, as I had built an identical 7.10 that did not experience the problem. I’m running 7.10.1 now without problem.
On my active 7.10 build, after creating a system outbound email (which is saving the password), I did need to go to Profile < Settings < Mail Accounts and add the outgoing server again. That was the bottom ADD for Outgoing SMTP Mail Servers. Everything is functional now, on both a 7.10 and 7.10.1 install.
Apologies for not being able to deliver anything substantial to help recreate my original issue.
It looks like SOMETHING breaks the password saving functionality on both 7.10 and 7.10.1. I have been successfully sending campaigns through an outbound email account that worked fine, yesterday. Unfortunately, I tried to add a second outbound email account today and I’m experiencing the original problem. The original outbound is still working, however any new account I attempt to add refuses to save the password resulting in the same unable to authenticate error as above.
After installing 7.10.1, I updated phpmailer, generated several user accounts and successfully created an outbound system email. Following that, I only imported targets, setup and successfully tested a campaign - and then attempted to create the second outbound account.
I can supply any logs or additional information if it may help, but there definitely seems to be something wrong here.