Unable to Reset User Passwords

💬 General Discussion
1

Hello everyone,
One user has forgotten his password and I can not reset it

  • when I click on the 'Forgot password ? ’
  • I seized the : User Name / Email
  • I click on the button Submit
  • I get msg ‘UR REQUEST HAS BEEN SUBMITTED’

when I get my user mailbox I find an email from the CRM system, like :

I want to change the link bcz when i click on the link , i redirected in a unknow page.

CONFIGURATION ADMIN :
In this section ‘PWD MANAGMNT’ of ADMIN panel, I have:

2

Hi,

If you navigate to your config.php file and find the line:
‘site_url’ =>

What value is set after the => symbol?

Ensure that it EXACTLY matches the URL of your CRM.
If it is different, this can provide incorrect links in the generated E-mails, leading to a 500 error page.

For Example, If the URL of your CRM is http://localhost/SuiteCRM/
then the ‘site_url’ value should be:
‘site_url’ => ‘http://localhost/SuiteCRM/’;

1 Like
3

Thank u very much MR john , the issue is solved

4

Hi John,
I check my config.php file, in this file the ‘site_url’ same as my host url but i am unable to set Forgot password.Please help me.