Unable to Reset Passwor System hangs

💬 General Discussion
1

Hi I have created a user and 2 things are happening:

  1. The user does not get an Email about their account creation
  2. When I use the Reset password feature I get the followign message"
    System is unable to process your request. Please check: -Recipient Email Address -Your server status
    also clicking the save button seems to do nothing in the add user interface. I have to refresh my browser to find that the User was saved in the syste.

note: I recently upgraded to 8.8.1
Please Advise.

2

Did you set the correct permission for your SuiteCRM?

Also, check the log files for the issues.

3

Hi @ckhts
The issues look related to SMTP configuration and some UI caching after the 8.8.1 upgrade. Please check and re-save your SMTP settings under Admin > Email Settings, as upgrades can reset values. The error usually points to missing credentials, port/security mismatch, or server restrictions. For the “Save” issue, try clearing cache or using another browser. Try these steps and let me know, or feel free to share more details.

4

I have tried both recommendations and neither worked.
I also created a new testuser and it too did not receive and notice of account creation and nor did its reset password function work. And yes, I am able to receive the test email from the CRM system just fine.

5

Did you assign role to the user from the user management?

6

rsp:
So it seems the only way I could fix one of the issues was by Turning off the System Generated password option.

Forgot / Reset Password still does not work.

7

@ckhts Please check that the Forgot Password and System Generated Password email templates exist and are active under Admin > Email Templates, and also run a Quick Repair & Rebuild from Admin > Repair. If the issue persists, kindly share the relevant error lines from suitecrm.log right after a reset attempt, as this will confirm if it’s a known bug in 8.8.1 or a configuration issue. Once we have that, we can decide whether to patch, roll back, or apply a workaround.

8

Ok I was able to sort it out I change to TLS and the port so things are all working.

Regards.

9

@ckhts Great to hear you got it working!