Unable to login, Page just refreshes on login

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1

Issue with SuiteCRM 8.6.2 and PHP 8.2: Login Page Refreshing on Submit

Description of the Issue

I am currently running SuiteCRM 8.6.2 on a server with PHP 8.2, and I’ve encountered an issue where the login page refreshes after pressing the “Login” button, but I am not being logged in. There are no clear error messages displayed in the browser, and the login process just seems to loop back to the login page without any feedback.

Environment Details:

  • SuiteCRM Version: 8.6.2
  • PHP Version: 8.2
  • Web Server: Apache (2.4.58)
  • Operating System: Ubuntu 24.04 LTS

What I Have Tried

  1. Clearing Cache: I’ve tried clearing the cache on the server and in the browser, but the issue persists.
  2. Checked Permissions: I’ve ensured that the file permissions for the SuiteCRM directory and cache directory are set correctly. Apache has ownership over the files, and the necessary directories have write permissions.
  3. Session Handling: I’ve verified that the session configuration in PHP is correct and that the session save path is writable by the web server.

Despite these steps, the issue continues.

PHP Error Log Warnings

Upon checking the PHP error log, I found several deprecation warnings related to the Symfony components used by SuiteCRM. Here are some of the relevant logs:

[15-Aug-2024 12:12:46 UTC] PHP Deprecated: Return type of Symfony\Component\HttpFoundation\Session\Session::getIterator() should either be compatible with IteratorAggregate::getIterator(): Traversable, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /var/www/html/suitecrm/vendor/symfony/http-foundation/Session/Session.php on line 131
[15-Aug-2024 12:12:46 UTC] PHP Deprecated: Return type of Symfony\Component\HttpFoundation\Session\Session::count() should either be compatible with Countable::count(): int, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /var/www/html/suitecrm/vendor/symfony/http-foundation/Session/Session.php on line 141
[15-Aug-2024 12:12:46 UTC] PHP Deprecated: Return type of Symfony\Component\HttpFoundation\Session\Attribute\AttributeBag::getIterator() should either be compatible with IteratorAggregate::getIterator(): Traversable, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /var/www/html/suitecrm/vendor/symfony/http-foundation/Session/Attribute/AttributeBag.php on line 134
[15-Aug-2024 12:12:46 UTC] PHP Deprecated: Return type of Symfony\Component\HttpFoundation\Session\Attribute\AttributeBag::count() should either be compatible with Countable::count(): int, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /var/www/html/suitecrm/vendor/symfony/http-foundation/Session/Attribute/AttributeBag.php on line 144

These warnings point to missing return type declarations in the Symfony session components. They suggest that I should either add return type hints or use the #[\ReturnTypeWillChange] attribute to suppress these warnings.

Additional Information

  • Login Issue: I believe these deprecation warnings could be related to the login issue. Since these warnings are tied to session handling components, they may be affecting the way SuiteCRM manages authentication sessions, causing the login page to refresh without successfully logging in the user.

Request for Help

Has anyone else encountered similar issues with SuiteCRM 8.x on PHP 8.2? Could these Symfony deprecation warnings be causing the login issues, or is there another underlying issue that I may have missed?

I’d appreciate any suggestions or solutions to resolve this problem, as it’s preventing me from accessing the CRM system.

Thanks in advance for your help!

2

https://github.com/search?q=repo%3Asalesagility%2FSuiteCRM-Core+getIterator()+should+either+be+compatible+with+IteratorAggregate%3A&type=issues

3

The issue stemmed from my Nginx configuration, which acts as a reverse proxy in front of the Apache server hosting SuiteCRM. Initially, I didn’t consider this because the login had worked previously and then stopped. For anyone encountering a similar setup with multiple sites using Nginx as a proxy, ensure you set the following in the SuiteCRM section:

client_max_body_size 100M;
proxy_buffer_size 256k;
proxy_buffers 4 512k;
proxy_busy_buffers_size 512k;

This should help others who face a similar issue with proxy settings affecting SuiteCRM.

Additionally, my global Nginx settings are:

proxy_set_header Host $host;
proxy_set_header X-Real-IP $remote_addr;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
proxy_set_header X-Forwarded-Proto $scheme;
proxy_set_header X-Forwarded-Port $server_port;
proxy_http_version 1.1;
proxy_set_header Upgrade $http_upgrade;
proxy_set_header Connection 'upgrade';
proxy_cache_bypass $http_upgrade;
proxy_redirect off;
proxy_buffering off;
proxy_set_header Connection keep-alive;
expires 30d;