Unable to download or view uploaded documents

Hi. Could someone help me to identify why uploaded documents are unable to download, even the document exist under “upload” folder.
When you clic on the file, the browser shows a blank page, without any error. :frowning:

Was this working before, and now it’s broken, or is this the first time you’re trying?

Check your ownership/permissions in the upload directory, or any .htaccess files in that directory.

Also check your logs for any errors:


Even the error seem to be an PHP issue, I made the suggested changes (using the extension=php_fileinfo.dll in php.ini) but still having same behavior.
This is the latest error:
[Tue Apr 10 10:47:05.524949 2018] [:error] [pid 27388] [client] PHP Fatal error: Uncaught Error: Call to undefined function mime_content_type() in /srv/www/htdocs/new_suitecrm/download.php:180\nStack trace:\n#0 /srv/www/htdocs/new_suitecrm/include/MVC/Controller/SugarController.php(1014): require_once()\n#1 /srv/www/htdocs/new_suitecrm/include/MVC/Controller/SugarController.php(465): SugarController->handleEntryPoint()\n#2 /srv/www/htdocs/new_suitecrm/include/MVC/Controller/SugarController.php(373): SugarController->process()\n#3 /srv/www/htdocs/new_suitecrm/include/MVC/SugarApplication.php(109): SugarController->execute()\n#4 /srv/www/htdocs/new_suitecrm/index.php(52): SugarApplication->execute()\n#5 {main}\n thrown in /srv/www/htdocs/new_suitecrm/download.php on line 180, referer: http://crm.openitnet.com/new_suitecrm/index.php?module=Documents&action=index

There are a few suggestions here in this Issue


see if you can get any one of those to work for you.

EDIT: please leave a comment on that issue saying you had the same problem, and how you did/didn’t solve it. That will help the devs know which old issues more deserve to be tackled first.

Finally I got the issue.
You need to install the “php7-fileinfo” module under your PHP7, restart apache, pray a little bit, and hopefully it will be working again.
Thanks for your advice.

This solution worked for me. Thank you for posting. I use SuiteCRM on a Windows 2019 Server, PHP 7.3.10. Enabling php_fileinfo.dll did the trick. This information is missing on https://docs.suitecrm.com/admin/installation-guide/downloading-installing. It would be very useful to add it over there.

Hi Pieter
you are right, it would be good to update that page you link to.

Actually, you can update it - is a wiki page; all the doc pages are.