Hello,
I have a SuiteCRM 7.5.1 installed on a Centos 6.x linux machine (I can access it via SSH)
I’m trying to activate the automatic case creation via email, but it doesn’t seem to work properly.
I’ve created a group with the info to connect to my mail server (the test result is OK)
I’ve checked the “Create Case from Email” box with Least-Busy distribution method + ALL users
Into the scheduler all the tasks related to checking mail are active
I feel confident that the crontab is working as far as the workflow is working
What else should I check to fix the problem?
Thanks in advance,
Carlo