Unable to create Case by email

šŸ“¦ Install & Upgrade Help
1

Hello,
I have a SuiteCRM 7.5.1 installed on a Centos 6.x linux machine (I can access it via SSH)
Iā€™m trying to activate the automatic case creation via email, but it doesnā€™t seem to work properly. :frowning:

Iā€™ve created a group with the info to connect to my mail server (the test result is OK)
Iā€™ve checked the ā€œCreate Case from Emailā€ box with Least-Busy distribution method + ALL users

Into the scheduler all the tasks related to checking mail are active
I feel confident that the crontab is working as far as the workflow is working

What else should I check to fix the problem?

Thanks in advance,
Carlo

2

Is the Check inbound mailboxes scheduler running in Admin -> Schedulers?

3

Yes, but the job was: ā€œfunction::pollMonitoredInboxesAOPā€
changing to ā€œfunction::pollMonitoredInboxesā€

it works.

Many thanks,
Carlo