Unable to check database version. (Database Configuration)

First time setup, everything goes smooth for me until I get to Step 5 Database Configuration.

Amazon EC 2 Instance
Ubuntu Server 14.04 LTS (PV), SSD Volume Type - ami-23ebb513
SuiteCRM 7.2 MAX
Typical Install

I have created a user called dev and have granted him ALL PRIVILEDGES

Please fix the following errors before proceeding:

The provided database host, username, and/or password is invalid, and a connection to the database could not be established. Please enter a valid host, username and password
Unable to check database version.

I’m never getting pass “Verifying DB Credentials…”

Can you connect to the MySQL instance outwith SuiteCRM using those details? If you can what does running

SELECT version()



1 Like

Hi Jim,

This is what I got:

mysql> SELECT version()

mysql> SHOW VARIABLES LIKE "%version%";
| Variable_name           | Value                   |
| innodb_version          | 5.5.41                  |
| protocol_version        | 10                      |
| slave_type_conversions  |                         |
| version                 | 5.5.41-0ubuntu0.14.04.1 |
| version_comment         | (Ubuntu)                |
| version_compile_machine | x86_64                  |
| version_compile_os      | debian-linux-gnu        |
7 rows in set (0.00 sec)

This may also be helpful:

mysql> STATUS;
mysql  Ver 14.14 Distrib 5.5.41, for debian-linux-gnu (x86_64) using readline 6.3

Connection id:          65
Current database:
Current user:           root@localhost
SSL:                    Not in use
Current pager:          stdout
Using outfile:          ''
Using delimiter:        ;
Server version:         5.5.41-0ubuntu0.14.04.1 (Ubuntu)
Protocol version:       10
Connection:             Localhost via UNIX socket
Server characterset:    latin1
Db     characterset:    latin1
Client characterset:    utf8
Conn.  characterset:    utf8
UNIX socket:            /var/run/mysqld/mysqld.sock
Uptime:                 9 hours 29 min 41 sec

Threads: 1  Questions: 663  Slow queries: 0  Opens: 433  Flush tables: 1  Open tables: 41  Queries per second avg: 0.019


I think you have to set “localhost” or have you allowed remote to your Database?

1 Like

Had the same issue this morning hope this helps:

I set Apache to run on port 8080 since the beginning, launched Install.php, got stuck at Verifiyng DB credential…
I provided localhost:8080 as hostname while installing Suitecrm, no way either
I reverted back to port 80 in the Apache config, everything run smoothly then

Hope this helps