We are having problem archiving emails with the opacus plugin for outlook. We can apparantly succesfully archive emails as long as they dont have any nordic characters (æøå) in them. But since we reside in a scandinavian country this is quite a problem.
When checking the log it appears there is an error when trying to insert into the database.
But there isn’t any problems inserting danish characters into the database directly.
This is the error:
An error occurred translating the query string to UTF-16: No mapping for the Unicode character exists in the target multi-byte code page. . 03/12/18 16:41:16 [bed36777-9149-ad75-5de2-526f73040ae4][FATAL] Error inserting into table: emails_text: Query Failed:INSERT INTO emails_text (email_id,from_addr,reply_to_addr,to_addrs,cc_addrs,bcc_addrs,description,description_html,raw_source,deleted) VALUES (N’a6af53d6-c09c-6984-1e15-5aa683e3a507’,’’,’’,’’,’’,’’,N’æøå ):::
An error occurred translating the query string to UTF-16: No mapping for the Unicode character exists in the target multi-byte code page.
Outlook version is 2016.
Opacus version is 3.0
Suite CRM Version 7.9.7
Sugar Version 6.5.25 (Build 344)
I don’t really know where to fix this issue.