Having trouble getting the SMTP settings to work with Amazon AWS SES. I have Amazon SES working with Thunderbird and another email apps that are running on my server, but so far I have been unable to get it running with SuiteCRM.
Similar issues have been mentioned. For example, here. It does look like SuiteCRM is somehow mangling either the username, password, or both.
But, I’ve gone straight into the database and corrected the values, and avoided using the email test feature (in case it is mangling the values) and the problem persists.
Once you enter and save the settings, can you test assigning a record to someone(with assignment notifications on) or try sending an email from within the CRM? Does it fail?
There are known issues(inherited from SugarCRM) with emails.
Yes, I have skipped the test, and instead went straight into the email module to send an email, and I get the “Error:The following From address failed” message. This is also having gone straight into the DB to make sure the correct values are in there for username and password.
I fought with this for 3 days as well and finally got it to work.
DO NOT HIT TEST EMAIL at any point.
smtp server: email-smtp.us-west-2.amazonaws.com
port: 587
TLS
If you have already attempted a password, change it to 123456 and hit save (this may not be necessary but It was in the steps I did)
Go back into the setting and change to amazon SES password.
Save
To check if it actually works I just created a dummy user to another one of my email addresses and got the email. I then reset that users password and that email also got to me.
[quote=“lhbi” post=9677]I fought with this for 3 days as well and finally got it to work.
DO NOT HIT TEST EMAIL at any point.
smtp server: email-smtp.us-west-2.amazonaws.com
port: 587
TLS
If you have already attempted a password, change it to 123456 and hit save (this may not be necessary but It was in the steps I did)
Go back into the setting and change to amazon SES password.
Save
To check if it actually works I just created a dummy user to another one of my email addresses and got the email. I then reset that users password and that email also got to me.[/quote]
Tried that, but it still isn’t working for me.
After attempting to send a message from the Email module, this is from sugarcrm.log:
This is using TLS, port 587, and the username/password entered directly into the database table (through PHPMyAdmin), without ever attempting a test email.