which is that Iâm getting stuck on the installation screen and SuiteCRM doesn´t accept the database/database user password and it is quite frustrating. I know the information is correct.
#0 /var/www/vhosts/crm.crm.something.com/public_html/include/database/MysqliManager.php(322): mysqli_connect()
#1 /var/www/vhosts/crm.crm.something.com/public_html/install/checkDBSettings.php(141): MysqliManager->connect()
#2 /var/www/vhosts/crm.crm.something.com/public_html/install.php(357): checkDBSettings()
#3 {main}
thrown in /var/www/vhosts/crm.crm.something.com/public_html/include/database/MysqliManager.php on line 322
[19-Apr-2024 14:29:14 Europe/Gibraltar] PHP Fatal error: Uncaught mysqli_sql_exception: Access denied for user 'crmuser1234'@'tmcloud01.something.net' in /var/www/vhosts/crm.crm.something.com/public_html/include/database/MysqliManager.php:322
Stack trace:
which is that the DB user is refused to connect to the database.
Iâm also speaking this from experience as I seen this on several different servers we used over the years and I just cannot get my head around why it is doing this.
Sometimes I have solved it by using very simple less complex passwords or/and username on DB user and DB name SuiteCRM. But in overall it is VERY frustrating. I never figured out if this is a bug that never has been fixed in SuiteCRM, but overall it is a common problem that never has gone away.
Checking the install.php log also confirms the same.
I have tried most of my common tricks to get around this and I have ran out of ideas.
Appreciate any ideas/help to get around this (bug?).
Maybe I should download an older installation package and start all over?
(No guarantee though, because the issue is there also in the older install packages).
Hi @rsp
There is no config.php file the the www directory as it is generated automatically when you run the installation guide / generated during the installation process.
I dunno. Maubr you could trick the installation process if I take a config.php file from on of our other existing/running SuiteCRM installations on our server and manually edit it and then add it to the current SuiteCRM install www directory.
I guess I could try that and see it I can trick SuiteCRM to accept it and allow me to finalize the installation process. Not sure if that will work or cause new issues because the installation process will try to write and create the first config.php in the same directory.
Yes, I had âsuccessfullyâ installed the 8 version on this instance for a client, but it did give me issues to with âundefinedâ errors popping up due to SuiteCRm didnât like the file permissions (Downloading & Installing :: SuiteCRM Documentation) even though I had set the correct ones. So I tossed in the towel today and went back to SuiteCRM 7.X because it gives you less headaches.
in the older version 7.x you do not need to point the www directory to âpublicâ but works out of the box, while 8.x you do need to point www directory to âpublicâ which gives you issues with the server needs permissions to read the files above the âpublicâ folder for it to work.
I wonder if you could be having a problem with some auto-complete saved in your browser. Can you try the installer with a different browser, see if that makes any difference?
Other than that, I would suspect a bug in SuiteCRM with some special character in your password.
Yes, 8.x is more complex and brings more issues it seems, while 7.x is more straightforward with the exception of the darn installation process which seems to always troll with me. So if youâre happy with 7.x donât upgrade.
Well yep, finally I got it working - after some more testing /fiddle around with various compos of DB name and user PW - and when I set the DB user PW to under 8 characters and only numbers it suddenly worked.
Also the DB name is limited to only 12 characters with only lowercase characters. After that; SuiteCRM suddenly wanted to play along.
Very annoying indeed, but at least I got it installed finally after using several hours on it.
@rsp as you can see in the screenshot the config.php is is first generated during the final stage of the installation process - so prior to that you cannot edit any config.php file.
I hope SalesAgility can look into this bug in the near future and hopefully fix this. Its been around for yearsâŚ
Just my 5 cents thoughâŚ
Now onwards t o the next part which is setting file/directory permissions as SuiteCRM doesnât seem to like the default 755 (folders)/644 (files) ones. Never understood 100% why it does that:
I donât think there is any issue on Github with a specific screen, and a specific password that doesnât work. It seems simple enough, but if those specifics arenât there, itâs not reproducible, and the issue goes nowhere.
MaybeâŚ
I just know that I have experienced this same issue over and over again in the past with 5 different servers we had. But if others canât reproduce the issue its of course hard to figure out what the actual bug is.
Maybe the bug is that SuiteCRM loves to troll me specifically ha ha?
It sounds like it was consistent, so it deserves to open a new issue on github, with full details of your server OS and version, db type and version, PHP version, Suite version, and steps to reproduce it, to investigate, and hopefully find and fix.
I did not update it to 8.x
