Theme/interface not loading

SuiteCRM Forum - English Language Installation & Upgrade Help
#1

Hi everyone, I am trying to asses this platform for my company and I don’t have a lot of technical background so please bear with me if I am asking stupid questions.

I have successfully installed SuiteCRM version 7.11.15 on my site via a software installer (similar to Softaculous). The login page is showing a very basic interface with no theme. My admin account works and I can log in but it is the same inside the system. Can someone please point me in the right direction on how to fix this?

These are the screenshots:


Thanks!

Anthony

Keine Darstellung nach Installation
#2

Hello
It seems an file permission on cache folder
please have a look here.

1 Like
#3

Hi,
welcome to the suite-community!

This error looks like a permission issue (or full disk). Have you double checked using chmod/chown/df -h?

1 Like
#4

Hi sagarjaydeep and diligent thank you for sharing those tips, you were both right, it was a permissions issue. The theme is showing up correctly now. Thanks so much!! Very excited to try this CRM out.

#5

Hey @anthoj It would be great if you could help others by identifying the Solution to either @sagarjaydeep or @diligent post just incae anyone else has this issue :+1:

Hit the … on whatever post and select Solution

#6

I’m currently having the same issue. I followed the permission change

sudo chown -R www-data:www-data .
sudo chmod -R 755 .
sudo chmod -R 775 cache custom modules themes data upload
sudo chmod 775 config_override.php 2>/dev/null)

in that post by right clicking on each folder stated on Cpanel file manager and its still the same with the interface.
is there something else i’m missing?

See screenshots

crm2
crm2424×921 45.9 KB

#7

I was able to solve this by changing every file in the cache/themes to 775. Changing just the cache folder permission will not work.

Hope this helps others.

#8

Thanks for the reminder. I just did it.

#9

Did you also change the subfolders of each folder? is there any way to cascade it? I select all the folders and change the permissions to 775 but I still have the same problem.

#10

Hi and welcome to the suite-community!

chown and chmod both offer to use -R, which is defined as:

-R , –recursive: operate on files and directories recursively

s: https://linux.die.net/man/1/chown or https://linux.die.net/man/1/chmod

1 Like
#11

thanks for answering, look, I’m from Cpanel and what I have is a file explorer, not a terminal to be able to give it the permissions, is there any way to do it automatically or I have to go from folder to folder?

#12

You may have to go folder to folder and change the permission for each file there like i did.

1 Like
#13

I would say it is highly “un-recommended” to use SuiteCRM with a hosting that doesn’t provide SSH access. You can get one with SSH even for a modest price. I am an experienced SuiteCRM administrator and I wouldn’t venture into administering any server that I can’t use a console to log in to…

#14

I figured it out for cPanel

First install the crm and log in.

Create a FTP in cPanel. Using cyberduck for ftp access, select the folders, set the permission you want then click ‘apply changes recursively.

After it is done, refresh and boom!