Task update removes parent

đź’¬ General Discussion
1

SuiteCRM: 8.2.2
Browser: checked Chrome and Firefox
PHP: 7.4

Hi,
I have got an issue where when a task is modified the parent field is removed.

This only happens when a link is clicked to the task directly and then modified, or when the page is refreshed (F5) on the task and then modified. It does not happen if a task is clicked from another page e.g. account to the task, then modified.

Also the updated content doesn’t matter, as all is needed is to press “edit” then “update” for this to happen.

Just wondering if anybody else can replicate this issue?

Many Thanks

2

An update with my investigation into this issue,

I noticed this would apply to all modules, if set to the parent of the task, except for accounts.

I decided to compare the loaded HTML from a task with that had been loaded from another page, with the same page but loaded fresh & noticed this:

Normal Loaded Page:
Capture

Forced Refresh Page:
Capture2

As you can see the page that is loaded fresh is picked up as an account, which is removed when saved. This also explains why it does not occur when the parent is an Account.

So, I guess I will need to install a fresh version as some point to see if this is native behavior, or something within the customization of my CRM.

3

You can try the live demo for that purpose.

https://suite8demo.suiteondemand.com/#/home

Credentials will / will

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4

Thank you, Just tested on the live demo, and was able to replicate the issue.
So it isn’t just me. Makes me feel better that I am not going crazy. :slight_smile:

5

Since you have good “steps to reproduce” and technical info, I would say this is a great issue to open on GitHub for the developers to look at:

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6

Thank you,
Reported here:

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