Tabs not working all the time?

vogelap · 12 February 2016 15:42

I’ve got two 7.5.1 installations. One is running on Windows 10, Bitnami WAMP Stack 5.6.18-0. The other is running on a fully-updated Linux Ubuntu server. Both exhibit this issue.

Sometimes, my Tabs just don’t work… There is a visual clue on which tabs will work and which will not. See below:

Here’s tabs that work (they change the form when clicked on):

Here’s tabs that do NOT work (nothing happens when clicked on):

I’ve done QRR and restarted everything but the problem persists. Any help would be appreciated – I need to get this fixed as I am presenting to a client next week!

vogelap · 14 February 2016 20:35

Can anyone assist? I’m stumped. Thanks.

vogelap · 16 February 2016 15:37

Anyone?!

vogelap · 22 February 2016 19:56

I sure would appreciate any insight into this issue. Can anyone help?

item · 22 February 2016 20:12

Hi,

7.5.1 have some file include issue due to https://suitecrm.com/community/roadmap
If you will help, need some log (php and apache sure and maybe ajax).

Regards

vogelap · 22 February 2016 20:42

Thank you for your reply. I’ve checked the php log and it says:
[22-Feb-2016 15:21:34 America/New_York] PHP Fatal error: Directive ‘allow_call_time_pass_reference’ is no longer available in PHP in Unknown on line 0
[22-Feb-2016 15:26:18 America/New_York] PHP Fatal error: Directive ‘allow_call_time_pass_reference’ is no longer available in PHP in Unknown on line 0

The apache log for the CRM site is attached. Everything ABOVE line 214 was from bootup to visiting the Events entity where the Layout is defined entirely as Panels.

From the mark “=-=-=-=-=-” at line 214 to the end of the log, I switched the Events entity to the Tab view. Please let me know if you need anything else…

item · 22 February 2016 21:13

Hi,

can you look that https://github.com/pagekit/pagekit/issues/325

wich version of php have you ?

Regards

item · 22 February 2016 21:35

After investigate your log :
custom/include/MySugar/javascript/AddRemoveDashboardPages.js
custom/include/MySugar/javascript/retrievePage.js
/custom/include/javascript/checkbox.js
these file is no longer there in 7.5.x (bug)
these file is certainly here (i am still in 7.4.x and can not verify)
/include/javascript/checkbox.js

Please, open your log file and search for “404” = file not found. i have 5 match

You have certainly more php error … like so :
include error … empty file in directory/

vogelap · 22 February 2016 23:20

Thank you for your guidance. What shall I do with those files? Shall I vopy them to custom/include… ? I see the errors you showed me but do not know what to do…

item · 22 February 2016 23:41

Please read my any posts… since some day like this
https://suitecrm.com/forum/installation-upgrade-help/8285-multiple-php-errors#28879
and other
you have all what you do.

vogelap · 23 February 2016 00:31

Thank you! It worked for me. It seems a terrible bug to have in SuiteCRM. I hope it gets fixed soon! Thank you for your help.

vogelap · 23 February 2016 22:49

Another question…

To fix the problem on my end, I simply copied the missing files back to the “/custom” directory. I know that is not the preferred way to fix the issue.

As I understand it, the preferred way to fix the issue is to modify the source files that are calling items in the “/custom” directory and modifying the source file to point to the new location.

Here’s my question… I am not sure how to determine WHICH files I need to edit based on the errors in the log (below).

Can someone help me?

Here’s the errors:
“GET /custom/include/MySugar/javascript/AddRemoveDashboardPages.js HTTP/1.1” 404 630 “http://crm.drewvogel.com/index.php?module=Home&action=index”
“GET /custom/include/MySugar/javascript/retrievePage.js HTTP/1.1” 404 619 “http://crm.drewvogel.com/index.php?module=Home&action=index”
“GET /custom/include/MySugar/javascript/AddRemoveDashboardPages.js HTTP/1.1” 404 630 “http://crm.drewvogel.com/index.php?module=Home&action=index”
“GET /custom/include/javascript/checkbox.js?v=HReJ4_WUVLNgtumsDCuy1A HTTP/1.1” 404 607 “http://crm.drewvogel.com/index.php?action=ajaxui”
“GET /custom/include/javascript/checkbox.js?v=9kY9kzA9UN1U2luJaptqvw HTTP/1.1” 404 607 “http://crm.drewvogel.com/index.php?action=ajaxui”

vogelap · 1 March 2016 19:31

I copied the files back to the /custom/ directory, which I’m sure isn’t right but got me working again. When will there be a patch/update that deals with this?!