Syntax error in template on line 248 “{php}” unknown tag ‘php’

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1

I recently updated to 7.14.5 and several of my users could not access the calls module.

I had these errors in my logs

Tue Sep 10 12:23:04 2024 [3004][6eded318-96fd-3d98-5c07-56b24937bd9f][FATAL] Exception handling in C:\website\Apps\Sugarcrm\htdocs\include\MVC\Controller\SugarController.php:397

Tue Sep 10 12:23:04 2024 [3004][6eded318-96fd-3d98-5c07-56b24937bd9f][FATAL] Exception in Controller: Syntax error in template “file:C:\website\Apps\Sugarcrm\htdocs\cache\themes\SuiteP\modules\Calls\SearchForm_advanced.tpl” on line 248 “{php}$this->_tpl_vars[‘user_options’] = get_user_array(false);{/php}” unknown tag ‘php’

I traced the problem to
\htdocs\include\SugarFields\Assigned_user_name\SearchView.tpl

It has this line
{php}$this->_tpl_vars[‘user_options’] = get_user_array(false);{/php}

I updated it to this line

<?php $this->_tpl_vars['user_options'] = get_user_array(false); ?>

After that a quick rebuild restored the users access.

I was affected by the smarty upgrade and the php problems.

I’m hoping someone can take this and get it applied to the main branch because the problematic {php} code is still in the tpl file from the 7.14.5 release zip as well as in the github.

You can see the problem line in the github here.

Thanks

2

Delete this folder and SuiteCRM will create this themes folder.

cache\themes\

https://community.suitecrm.com/search?q=%20unknown%20tag%20%27php%27

Yes, I have seen topics related to it in this forum.

3

Thanks for the troubleshooting step. I tried that but since it didn’t help I didn’t include it in my original post.
Only modify the file I listed above solved the problem for me.
Since this is a know issue about the smarty and {php} tag I’m hoping this last file in the official release will get updated so it isn’t a problem for anyone else.

4

Is your PHP version inside the matrix?

5

I guess you have added created by or modified by in your search fields.
There is a bug in SuiteCRM due to the use of this php tag when the field type is “assigned_user_name”

You can fix that in custom/modules/Calls/metadata/searchdefs.php
Change the way the created_by field is defined with the following.

      'created_by' => 
      array (
        'type' => 'enum',
        'label' => 'LBL_CREATED',
        'width' => '10%',
        'default' => true,
        'name' => 'created_by',
        'function' => 
        array (
          'name' => 'get_user_array',
          'params' => 
          array (
            0 => false,
          ),
        ),
      ),

You would have to adapt that if you added the modified_by field.

6

Yes I’ve made sure to run a compatible version

I’m running apache 2.4.62 with PHP 8.2.22

7

The proper fix is here (no php code running anymore in Smarty 3.1+ template). It’s approved and about to be added, probably will be in the next bugfix release:

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